Help Desk Officer Telerik

The ideal candidate is someone who has strong motivation, energy and enjoys assisting others. Passion about Microsoft system administration and technologies in general is central to this persons professional profile.

Job Responsibilities:
Quickly become familiar with Teleriks office computer infrastructure as well as system administration policies and procedures
Provide technical support and assistance to all Telerik employees in the Waltham, MA office
Work in close cooperation with all system administration team members and help desk officers across all Telerik office locations
Identify, install and manage the hardware and software needed to provide solutions to all company needs
Provide face-to-face, online support and assistance to Telerik employees
Diagnosis and repair of PC related problems in a Microsoft environment
Coordinate efforts with Telerik employees and the System Administration team to isolate and resolve hardware/software related problems

Qualifications/Requirements:
University degree in Computer Science or relevant field
Two or more years of professional experience as a help desk officer or similar position
A comprehensive understanding of computer hardware and software
Good Windows System Administration and Troubleshooting knowledge
Good Networking knowledge TCP/IP settings, IP logical addressing, DNS, DHCP
Holding Microsoft or Cisco certification would be considered an advantage
Strong communication skills
Exceptional ability to learn new skills and work independently with limited supervision
Down-to-earth and friendly personality

What can you expect:
Telerik is a leading vendor of ASP.NET AJAX, ASP.NET MVC, Silverlight, WinForms and WPF controls and components, as well as .NET Reporting, .NET ORM , .NET CMS, Code Analysis, TFS and Web Application Testing tools. Building on its expertise in interface development and Microsoft technologies, Telerik helps customers build applications with unparalleled richness, responsiveness and interactivity. Created with passion, Telerik products help thousands of developers every day to be more productive and deliver reliable applications under budget and on time.
Telerik is the preferred component provider for many well established companies such as the World Bank, International Monetary Fund, United Nations, Motorola, Citigroup, Boeing, HP, Microsoft, Unisys and many other leading organizations around the world. We have been able to distinguish ourselves in the competitive component business by concentrating our efforts on first class support services and exceptional product quality. Our corporate slogan "deliver more than expected" summarizes our aspirations. From the sleek look, capabilities, and performance of our products, to the high level of customer service we provide, we strive to exceed customers expectations. As true craftsmen, we don't believe in compromises and our goal is to deliver only .NET developer tools that we can be proud of.

What we offer:
An interesting and challenging job
Informal, friendly and knowledge-sharing environment with smart people around you
A chance to join a team and a company globally recognized for its cutting-edge products
Dynamic opportunity for professional growth
A company that pays as much as it can give rather than as little as it can get away with
Paid benefits
Paid Microsoft certifications.

Location:	Waltham, MA United States