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Help Desk Specialist PowerSteering Software
THIS JOB HAS EXPIRED
Description: Our ideal candidate for this position has customer care experience, a strong interest in software and powerful analytical skills with a business background. Must interact effectively and professionally with customers and internal management and development teams. Demonstrate the ability to work independently and have good written and oral communications skills. Ability to quickly grasp new technologies.Major Responsibilities:
Providing first level support for end user questions or issues
Tracking and managing software bugs using a ticketing system and being the central voice of communication between development and the customer
Working as a team member to escalate issues internally
Testing and documenting software defects, distinguishing from training or functionality questions
Taking responsibility for issues and communicating with customers until resolution
Assisting with new release and maintenance build deployments
Institutionalizing knowledge by documenting in Customer Community and solution knowledge repository
Requirements:
Excellent written and verbal communication skills
Strong focus on metrics to resolve end user issues promptly
Highly motivated and eager to learn and to contribute
Strong analytical skills
Ability to support consultants with new implementations, demonstrations and online trainings
A strong interest in software, a proven ability to master software and the basics of software design
Ability to work proactively and deliver with minimal direction
| Location: | 141 Portland Street 10th Floor Cambridge, MA 02139 United States |
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THIS JOB HAS EXPIRED
PowerSteering Software
Investors: Hudson VenturesAll Jobs: at PowerSteering Software
| Web Site: | www.psteering.com |
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| Headquarters: | 141 Portland Street 10th Floor Cambridge, MA 02139 United States |
| Industry: | Software |
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