Helpdesk Analyst Mark Andy, Inc.
THIS JOB HAS EXPIRED Mark Andy is looking for a Helpdesk Analyst to provide tier 1 service or phone support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. If you are interested in this position, please email your resume and any other pertinent information to Mark Andy Human Resources.
Help desk analysts must have excellent communication skills and must naturally enjoy talking to people and attending to their needs. An effective help desk analyst should be articulate and can speak clearly on the phone. The analyst must be computer literate and be familiar with common office productivity software applications. Moreover, he/she must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Troubleshoot problems to resolution or escalate to Tier 2 support when necessary.
Reset or configure network accounts access.
Document problems and resolutions within call tracking application and provide updates to the knowledge base where applicable.
Configure and install software for end-users' desktops and laptops.
Involved in the installation and rollout of new software packages; upgrades and new desktop hardware.
Process hardware and software requests by coordinating user setup, upgrades, and installations.
May perform end-user training as it regards assistance with supported applications.
All other projects and duties as assigned.
1-3 years customer service experience with emphasis on hardware/software troubleshooting.
Working knowledge of Windows operating systems, Microsoft applications and desktop hardware and laptops required.
Microsoft 9X, XP, Windows 7, Windows 2003 Server, Exchange, Microsoft Office, TCP/IP, DHCP, DNS.
Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
Oracle Service Desk experience would be beneficial.
Prior experience in support of engineering and manufacturing environments preferred but not required.
Minimum HS Diploma or equivalency diploma; some college and/or technical training preferred.
Related licenses, certifications are a plus.
||Chesterfield, MI |
THIS JOB HAS EXPIRED