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Helpdesk Technician eHarmony
THIS JOB HAS EXPIRED
Helpdesk Technician
JOB SUMMARY
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes and updates
- Working knowledge of fundamental operations of relevant software, hardware and other equipment. To include PC and MAC
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training
- Minimum 3 years experience with Windows Server (Including DNS, DHCP); MS SQL (2008); Exchange (2007/2010); Active Directory; MS File Servers
- Minimum 3 years of experience integrating and supporting Macs and consumer devices (iPhones, Blackberries, etc) into the IT infrastructure
Key Competencies
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solvingÂ
- Adaptability
- Planning and organizing
- Attention to detail
- Stress tolerance
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| Location: | Santa Monica, CA United States |
|---|---|
| Full Time | |
| Operations | |
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THIS JOB HAS EXPIRED
eHarmony
Investors: Sequoia Capital, Technology Crossover VenturesAll Jobs: at eHarmony
| Web Site: | www.eharmony.com |
|---|---|
| Headquarters: | 300 North Lake Avenue Suite 1111 Pasadena, CA 91101 United States |
| Industry: | IT Services |
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