HIM / PIM Consultant; Systems Analyst Medsphere Systems
This HIM / PIM Consultant and System Analyst manages implementation planning, data acquisition and deployment for the OpenVista HIM / PIM solution. This position reports to the Director of Professional Services. Annual travel is estimated at 70 percent.
Contribute product knowledge, practical experience and customer feedback to development of new HIM / PIM product features and functions.
Work closely with development team to ensure appropriate transfer of knowledge and incorporation of business and clinical workflows into new product solutions.
Manage OpenVista HIM / PIM solution deployment process, including response to customer proposals, functional sales demonstrations, implementation planning and methodology development by phase, and successful transition to customer support; assist with other application solutions as needed.
Utilize industry standard best practice implementation methodologies, including incorporation of business and clinical workflow processes.
Use industry best practices and standards in the development of OpenVista HIM / PIM training program, including curriculum, content and collateral; develop proficiency standards for the creation of OpenVista certification program.
Participate in OpenVista support operations, including planning and creation of the OpenVista Solution Center.
Develop support processes, policies and procedures, including HIM / PIM escalation procedures.
Assist with hiring, training and management of contractor and/or regional implementation teams; full-time and selected partner teams; and full-time, centralized support team.
Perform additional responsibilities as mutually agreed upon to effectively and successfully accomplish OpenVista implementations and other assigned tasks / responsibilities.
Education and Experience
Minimum of 5 years experience with successful team participation and/or management
Registered Health Information Administrator / Technician (RHIA / RHIT) with experience in HIM / PIM project implementation / management, documentation, training, and support; consultants with extensive Patient Information Management implementation experience will be considered.
Knowledge, Abilities and Skills
A creative and innovative team player with the proven ability to build good relationships with internal and external contacts / customers
Diplomacy, flexibility, and a passion for service
Proficiency with software applications that support management responsibilities
Effective project management skills with strong, detail-oriented follow-through
Broad knowledge of organizational communications theories and techniques
An initiator, proactive in attaining goals and objectives
A well-rounded professional with defined capabilities:
Work independently, coordinate work activity and interact effectively with people
Communicate effectively, both orally and in writing; excellent presentation skills
Structure activities and guidance for others to provide effective task performance standards
Analyze, comprehend and apply information / data in professional manner
Provide leadership to accomplish organizational goals and objectives
Manage complex and difficult situations and personalities as they arise
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