Home Delivery Resolution Specialist Cypress Care
THIS JOB HAS EXPIRED Objective/Purpose
Make outbound calls to patients regarding Cypress Care?s pharmacy home delivery program, retain existing patients, fax doctors, work daily refill report and prior authorizations.
Essential Duties and Responsibilities
? Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
? Position requires ability to work in a very structured environment with a diverse workforce.
? Must meet and exceed home delivery objectives and revenue targets.
? Must be able to adapt to dynamic, quickly changing telecommunications environment.
? Accountable for call quality, productivity, attendance, and adherence to work schedule.
? Must be able to maintain accurate patient notes in claims management system and pharmacy processing application on all patient records.
? Other tasks as directed by the Company
? Assisting other departments with various data related tasks
? Please note that this task list is subject to change based on the needs of the business. You may be asked to perform tasks that are not expressly defined on this job description
High School Diploma or GED required.
Energetic and self-motivated
Exceptional communication skills are required, both written and oral.
Advanced knowledge of accessing and using the Internet, HTML, and MS Office tools; knowledge of computer systems, communication tools and software
Work experience should include a minimum of 1 year in a customer service role.
Attention to detail and accuracy a must
||Duluth, GA |
THIS JOB HAS EXPIRED