Home Health Coordinator (Intake) Cypress Care
THIS JOB HAS EXPIRED Purpose/Objective:
The primary focus of the Home Health Coordinator is order coordination, fulfillment and processing of home health and DME service orders, as referred by the client. This includes follow up and coordination of services with vendors and patients while providing exceptional customer service to all. Generally reports through the nurse team lead to the Home Health Director.
Essential Duties and Responsibilities
Answer incoming calls from a queue
Enter new referrals into Magnolia, as required
Coordinate and manage Home Health orders as directed by nurse lead.
Locate vendors within network or in patient?s area to provide home health services
Keep accurate patient notes and documentation in Magnolia and all pertinent applications
Obtain notes, reports and continued authorization documents from medical providers per the Home Health Department?s policies.
Answer questions on orders from vendors, patients and clients
Manage email inquiries from vendors and internal customers
Stay current on ALL Cypress Care policies, procedures and applications
Occasional client contact will be required, as directed
Other tasks and duties, as directed by the company
Qualifications and Experience
High School Diploma or GED
College course work towards a degree in related health or medical field preferred
Knowledge of medical terminology and applications
Prior experience in medical setting desired
Previous experience in workers? compensation or insurance preferred
Proficiency in the use of Internet research skills and the suite of Microsoft Office applications
Ability to take direction and work in collaborative relationships with internal and external customers
Strong customer service skills
Adaptability to a dynamic work flow
Effective time management skills
Ability to multi-task
Strong negotiation skills
Exceptional problem solving skills
Demonstrated attention to detail
Excellent verbal and written and telephone communication skills
Work performed in an office environment.
Job performed while sitting at a desk.
||Duluth, GA |
THIS JOB HAS EXPIRED