Home Health Service Supervisor Cypress Care
THIS JOB HAS EXPIRED Purpose/Objective:
The primary focus of the Supervisor of Home Health is to provide oversight of the Home Health operations. This position ensures excellent customer service while establishing and meeting key performance and business metrics. This position will support corporate policies, programs and practice thorough communications and application. The Supervisor role requires a high degree of integrity, confidentiality, as well as strong interpersonal skills, organization, attention to detail, professionalism, and initiative.
Essential Duties and Responsibilities:
? Manage, develop, and coach Specialty Healthcare Services Home Health Coordinators and Clinical Care Coordinators (nurses)
? Responsible for Home Health coordination of catastrophic and/or home health cases with a minimum case load.
? Assist Specialty Healthcare Services Home Health and CAT Care Coordinators and Clinical Care Coordinators (nurses) to identify and quickly resolve complex service issues
? Maintain and implement SOPs to maximize operational efficiency and increase productivity.
? Maintain quality metrics for operations, customer and patient satisfaction , leverage client feedback for process and product enhancements
? Identify and coordinate solutions to yield opportunities for improvement in the current management of orders for Home Health services
? Increase customer satisfaction and retention by evaluating and improving customer service levels
? Manage to client expectations and service commitments
? Ensure team cohesiveness and communicate departmental goals by organizing weekly operations meetings and frequent team evaluations
? Provide support to team and internal business units as appropriate
? Identify key referrals that can be developed for Marketing case studies
? Assist with developing training programs for new employees in the Specialty Healthcare Services Department
? Participate in implementation of new clients and new prospect meetings, as required
? Undertake all other reasonable duties as required by the Executive Team
? Must be a registered Nurse
? Graduate of an accredited nursing school.
? Current nursing license required.
? Five to seven years (5-7) of management experience.
? Telephonic nursing/case management experience
? Experience in insurance industry, particularly in Workers? Compensation, highly preferred.
? Excellent technical knowledge of insurance and managed care industries
? Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
? Demonstrated track record of internal and external leadership and team building competencies
? Ability to motivate, develop, and lead a team of professional staff
? Superior team building competencies
? Ability to develop and foster strong internal business relationships
? Ability to navigate at all levels of internal and external management structures
? Focused approach to internal and external client-centric service initiatives
? Strong customer service/relationship skills
? Professional client facing skills
? Superior oral and written communication skills
? Exceptional negotiation and decision-making skills
? Ability to work effectively in a fast paced environment with shifting priorities
? Effective time management and organizational skills
? Results orientation
? Strong issue resolution skills
? Strong sense of accountability, responsibility and initiative
? Superior analytic and problem solving abilities
? Attention to detail
||2736 Meadow Church Road |
Atlanta, GA 30024
THIS JOB HAS EXPIRED