Hospital Manager National Veterinary Associates
THIS JOB HAS EXPIRED Location:Greywolf Veterinary Hospital
# of openings:1
Greywolf Veterinary Hospital is seeking a Hospital Manager to join our practice located in Sequim, Washington.
The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Job Duties and Responsibilities
Leadership and Planning
? Collaborates in a leadership role with the Managing Veterinarian as the ?owners? of the hospital?s success.
? Creates the hospital schedule and manages labor costs to budget.
? Participates in the weekly, monthly and annual planning and budget maintenance process.
? Establishes goals for the practice and staff.
? Acts as a champion for change and identifies, documents, shares, and promotes best practices
? Plans and leads employee meetings.
? Oversees employee benefits program and hospital insurance plans.
? Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
? Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
? Performs quality checks and reviews of client files.
? Manages vendor relationships.
? Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
? Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required.
? Recruits new employees and participates in the selection process.
? Completes employee orientation, training and performance appraisals.
? Coaches and mentors employees and identifies continuous learning and skill building needs.
? Implements performance-based incentive and rewards and recognition programs
? Mediates conflict and maintains employee morale.
? Manages front office staff including grooming and boarding staff.
? Tracks and maintains current licensure for all DVMs.
? Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
? Trains staff on client service initiatives and uses client visit growth best practices.
? Demonstrates and reinforces the highest level of client service.
? Manages client relationships; effectively resolves client issues and escalations.
? Oversees client follow-up procedures, including reminders and call backs.
? Utilizes client service initiative measurements to evaluate hospital and staff performance.
? Manages accounts receivable.
? Reconciles daily cash and monitors the petty cash.
? Continually drives revenue and manages costs to budget.
? Performs invoice audit reviews.
? Manages inventory and oversees the semi-annual inventory process.
? Controls all facility and administrative costs.
? Processes DVM production payments.
? Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.
Qualifications: Knowledge, Skills, and Abilities
? Supervisory and leadership experience
? Multi-functional operations including budget and labor management
? Customer service and marketing techniques
? HR policies and protocol development
? Staff management including: coaching, development, performance appraisals, and resolution management
? Customer service best practices
? Interpersonal skills
? General management skills including reporting and data analysis
? Problem solving and conflict management skills
? Excellent oral and written communication skills
? Organizational skills
? Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)
? The ability to delegate responsibility and achieve results with hospital team members
? Must be able to handle multiple tasks and remain flexible with assigned duties
? Capable of championing change and driving innovative programs in the hospital
? Must be able to work well in team environment
? Capable of quality decision making
? The ability to coach, correct, develop and motivate employees
? Demonstrates excellent time and task management
? Demonstrates professional and courteous presentation with staff and clients
Qualifications: Education/ Experience
? Bachelor?s degree in business or related degree preferred
? 3-5 years experience in a Manager role
? 2-4 years customer service experience
? Experience in a hospital setting in positions of increased responsibility a plus
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
||Washington, DC |
THIS JOB HAS EXPIRED