HRM Consultant Newmarket International
THIS JOB HAS EXPIRED HRM CONSULTANT
Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
The Customer Relationship Management (CRM) / Hospitality Relationship Management (HRM) Consultant?s primary focus is enabling Newmarket International?s Hospitality customers with sales solutions which help provide exception service, streamline business processes and drive sales. Core to this is implementing enterprise solutions leveraging industry-leading products such as Salesforce.com and Newmarket International MeetingBroker, Delphi and other products. A successful candidate will bring a strong blend of skills and experience in business analysis, hospitality and CRM/SFA.
This role will involve proactive identification of requirements and configuration of Salesforce.com as well as Newmarket solutions to drive customer success and optimize the solution. The ability to engage at senior / executive levels in providing recommendations and proactive best practice advice through all phases of the implementation lifecycle is also critical to this role.
Essential Duties and Responsibilities
Support the sales organization in finding new business, presenting our services and solutions and closing on opportunities
Work with prospects to evaluate business objectives for sales solutions guiding our customers on sales technology best-practices and strategy
Elicit, document and analyze functional and non-functional sales requirements
Implement sales technology solutions, including the configuration and promotion, analysis and implementation of third-party solutions (such as AppExchange components) and coordination of third party development
Leverage the broad horizontal capabilities of Salesforce.com to address vertical-specific hospitality needs
Configure and extend Salesforce.com with Customer Business Objects/ Entities, Custom Fields, Forms, Views and Reports
Design, configure and develop custom advanced workflows including workflows across multiple technologies
Plan and implement user adoption of the sales solution ? including training, demonstrations and adoption monitoring
Supervisory Responsibilities: This job has no supervisory responsibilities.
Education and/or Experience:
Bachelor's degree from a four-year college
Two-years related Information Technology or related experience and/or training or an equivalent combination of education and experience desired.
Hospitality Sales or Sales Support experience desired
Experience with Salesforce.com (substantial experience with other CRM / SFA solution such as Microsoft Dynamics or Oracle will also be positive) desired
Preference will be given to candidates with current certifications for Salesforce.com.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Strong written communication skills, writes clearly and concisely with the ability to convey complex concepts in written media.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
About Newmarket International
Founded in 1985, Newmarket International, Inc. delivers proven business services that turn function space into revenue streams, delivering greater ROI and profitability. Today, Newmarket International solutions are a cornerstone in the global hospitality industry, with more than 28,000 installations worldwide. Our flagship product Delphi remains the industry standard for empowering hospitality to increase revenue, lower costs, and improve customer satisfaction and guest loyalty. Newmarket International is headquartered in Portsmouth, New Hampshire, with international offices in London, Shanghai and Singapore. Hospitality Information Services, MTech and Libra OnDemand are wholly owned divisions of Newmarket International, Inc. MeetingMatrix is a product of Newmarket International, Inc. For more information, visit us online at www.newmarketinc.com.
Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.
||75 New Hampshire Avenue |
Portsmouth, NH 03801
THIS JOB HAS EXPIRED