HighJump Software, TrueCommerce EDI Solutions Group provides everything small-to-mid tier companies need to fully implement EDI from one source. Since 1995, our mission has been to make EDI painless by providing a comprehensive, end-to-end EDI solution that is easy to use, robust, and affordable. Customers use our award-winning solution to exchange tens of millions of EDI transactions annually within a variety of industries including retail, banking, healthcare, and government.
The Implementation Add-On Specialist is an entry level implementations role that ensures the accurate and timely implementation of expansions to our EDI software solution. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources. The position is ideal for individuals who are organized, enthusiastic, eager to learn, passionate about delivering an excellent customer experience, and looking for a good challenge. This positions enables energetic and passionate individuals to unlock their potential in project management skills, software implementation, logistics and operations awareness, teambuilding, and independent time management.
Job Responsibilities Include:
Serves as the primary point of contact during the software implementation process for the customer.
Manages implementation tasks and coordinates activities with the customer, trading partners and other implementation team members.
Provides project status updates to the customer and team members.
Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
Assists the customer with usage of the TrueCommerce software.
Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
Identifies and communicates implementation issues and escalates to the appropriate parties.
Meets monthly go-live and quality targets as determined by TrueCommerce management.
Bachelors? Degree or equivalent preferred.
1-3 years client services or software support/service experience is preferred.
Project management knowledge or experience is preferred.
Must be able to exercise sound judgment in any customer service scenario.
Ability to work independently and with a team.
Prior experience with Microsoft Office Suite, Windows Operating Systems, and Internet applications.
Willing to work flexible hours to support Highjump TrueCommerce customers.
Experience with business systems such as Peachtree, QuickBooks, MAS 90/200, or MAS 500 is a plus.
An EDI background or an understanding of transaction processing is a plus.
Strong organization and multi-tasking skills are a must!
High level of initiative and sense of urgency is a must!