Implementation Analyst HighJump Software
THIS JOB HAS EXPIRED Job Description:
HighJump Software, TrueCommerce EDI Solutions Group provides everything small-to-mid tier companies need to fully implement EDI from one source. Since 1995, our mission has been to make EDI painless by providing a comprehensive, end-to-end EDI solution that is easy to use, robust, and affordable. Customers use our award-winning solution to exchange tens of millions of EDI transactions annually within a variety of industries including retail, banking, healthcare, and government.
The Implementation Analyst provides professional services to our new clients to ensure the accurate and timely implementation of our solution. This position acts as the single point of contact for all aspects of the EDI implementation process and interfaces with clients and internal resources.
Serve as a point of contact during the Deployment Cycle for the customer
Management of customer expectations
Management of project Life Cycle, prioritizing resources to meet customer expectations
Responsible for working with internal and external resources to drive the successful completion of a project
Provide routine project status updates to the client and team members.
Lead and direct activities of teams
Advise client on creating and sending both EDI test transactions and barcode labels.
Create project plans and coordinate activities with the customer, trading partner and other team members as necessary
Provide routine project status updates and executive summaries using available tools
Analyze EDI transaction test results and advise the client on steps required to fulfill testing requirements.
Guide the client through the integration of their business system with TrueCommerce software.
Gain a thorough understanding of specified business system configurations and features.
Provide VARs with guidance on completing VAR integration activities as they relate to the client?s EDI project.
Identify and communicate software and mapping issues to technology and trading partner specialist teams
Bachelors? Degree required.
Project Management Experience
A minimum of 3-5 years client services, business to business, computer support/service, or call center experience is preferred.
Advanced experience with business systems such as Peachtree, QuickBooks, MAS 90/200, or MAS 500 is preferred.
An EDI technical background or an understanding of transaction processing is preferred.
Must be able to exercise sound judgment in any customer service scenario.
Must possess the ability to interpret technical requirements.
Ability to quickly learn, analyze, and resolve simple to complex issues related to in-house applications and products.
Ability to enthusiastically work and learn independently and with a team.
Prior experience with Microsoft Office Suite, Windows Operating Systems, Internet applications
||Cranberry Township, PA |
THIS JOB HAS EXPIRED