Implementation Analyst Passport Health Communications
THIS JOB HAS EXPIRED Exempt/Non-Exempt:Exempt
Benefits:Full Comprehensive Benefits Package
Employment Type:Full Time
Department:Passport Division (Patient Access)
Description:Passport Health Communications, Inc., a nationally recognized pioneer developing innovative solutions for the healthcare industry and one of Healthcare Informatics Top 100 Healthcare Companies, is seeking a Implementations Analyst for the Franklin, TN Corporat location.
The Implementation Analyst has primary responsibility to work with key clients in providing on-site and remote support for Passport?s products and to exceed client expectations through superior client relationship management, implementation support, operations support, and training.
Duties:?Manage multiple implementation projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns
?Gathering and documenting requirements
?Performing GAP analysis and defining solutions to gaps
?Involved in QA processes and methodologies, (creation of test plans, test documents, and test cases)
?Document, triage, analyze, monitor, and facilitate resolution of complex issues from internal and external clients
?Effectively communicate with development and technical/customer support staff to resolve issues
?Manage ongoing operations for client(s) following implementation to ensure ongoing delivery of superior results and achievement of service level targets.
Other Duties as Required.
Qualifications:?Bachelor?s Degree in Health or Computer Sciences (or equivalent work experience) required.
?Minimum 3-4 years implementation or process/operations management experience required
?5-7 years? experience with healthcare industry and technology desired (Payer facing solutions)
?Experience with customer service, reporting, and service level agreements
Equivalent combination of education and experience may be considered.
?Must possess a strong understanding of the healthcare financial cycle and Payer data file formats
?Proven track record with successful projects delivered in a timely manner
?Payer experience a must
?Knowledge of MS Excel, MS Word, MS Access, MS Office, Visio
?Basic understanding of EDI Eligibility Transactions
?Excellent Documentation skills
||720 Cool Springs Boulevard |
Franklin, TN 37067
THIS JOB HAS EXPIRED