Implementation Analyst Mission Research
THIS JOB HAS EXPIRED FrontStream Holdings, LLC (dba as FrontStream Payments), a leading provider of electronic payment processing
solutions to national and international clients, is seeking an Implementation Analyst to join our team.
Under the direction of a project manager, this position will work directly with our customers and
internal staff to coordinate the configuration of consumer facing payment website pages.
What do we do? We are a technology company and a leading provider of payment products and online
charitable and fundraising services to nonprofit clients across the U.S. and Canada. Our implementation
team assists our clients in day to day service and technical support duties.
Specifically, this position will be responsible for the partner portal configurations in support of a rapid
deployment of our fasttransact product. In addition, this position will monitor the pipeline of potential
fasttransact sites, manage future implementations of emerging fasttransact sites and assist with the
continuous improvement analysis and testing of the fasttransact product to further increase
In order to help create a consumer facing website payment page, the ideal candidate should have a
basic knowledge of website and software functionality. Not only should candidates be able to
communicate and problem solve with our various customers, but they should also have enough
technology proficiency to effectively communicate with technical staff. Throughout the deployment
process, this position will identify customer requirements, ensure that product delivery meets
expectations/deadlines, as well as assist in testing enhancements/issues, help with validating successes
and assist in documenting outcomes.
The ideal candidate will have 1-2 years customer service and/or administrative support experience,
excellent written and verbal communication skills and strong organizational, project planning and follow
up skills. Candidates must have a proven track record in managing multiple deadlines while working in a
fast paced, team environment. Other characteristics include critical thinking, problem solving and the
ability to work independently to complete assignments.
Additionally, good listening skills are imperative to allow the Implementation Analyst to understand
client needs and direct the client into the best utilization of our fasttransact product. Candidates who
have experience with consumer facing websites and online payment concepts (i.e. shopping cart)
preferred. Associate?s degree in business or related field preferred, but not required.
Not only is FrontStream a full service, integrated payments processor, but FrontStream also has a vested
interest in the expansion of social good. We have significantly expanded our suite of charitable
solutions through the FrontStream Nonprofit sector which consists of leading brands in the nonprofit
space. The current family of brands includes FrontStream Payments, GiftWorks, FirstGiving and Artez
FrontStream has well-established client relationships in virtually all business sectors and a strong
partnership presence in the B2B, Nonprofit, Education, Automotive, Energy, and Hospitality industries.
The company is headquartered in Washington, DC and has offices in Boston, MA, Franklin, TN, Lacey,
WA, Lancaster, PA, Toronto, ON and West Melbourne, VIC, Australia.
||Washington, DC |
THIS JOB HAS EXPIRED