Implementation and Support Specialist - WO Program WideOrbit
THIS JOB HAS EXPIRED About WideOrbit:
WideOrbit is the leader in advertising management software for Media companies, providing innovative, proven solutions for managing broadcast and cable operations. Our core WO Traffic software platform powers more than 2,300 stations and networks around the globe, managing more than $20 billion in annual advertising revenue. Our Radio automation software manages the content for more than 3200 Radio stations. WideOrbit is a fast growing, financially stable organization with more than $180 million in contract backlog and is funded by world class Venture Capital firms, Khosla Ventures, Mayfield Fund, Hearst Ventures and Greycroft Partners.
WO Program is an all-in-one software solution that manages broadcast rights, financials, program inventories and schedules. WideOrbit is looking for a talented broadcast industry professional to join the WO Program product team as an Implementation & Support Specialist. The broadcasting world moves quickly and when a station or network wants to implement our products, it needs an Implementation Specialist that can help the broadcaster get organized, install the new system, and train the staff on how to use it; leaving the station in better shape than when they arrived. As an Implementation & Support Specialist, you will also have a dual role as a Product Support Specialist and handle customer support questions when you are not traveling to a client site.
Here?s what you?ll be doing:
Educate customers on various configurations and/or customization options. Troubleshoot configuration issues and recommend action plans for resolution.
Develop a thorough understanding of the clients specific business objectives and then create a project plan that achieves these objectives.
Travel to our clients? sites nationally and internationally (as required) and oversee all aspects of the implementation process including installation and training new users.
Conduct web based training sessions.
Be able to effectively communicate to a technical or non-technical audience.
Work with all stakeholders including customers, industry groups, and internal departments such as development, product management, and release management.
Identify and document software defects and requests for enhancements.
Create stories for statements of work and business requirements from the client business analysis
Work with a team to develop product support infrastructure.
Here?s what we?re looking for:
3+ years experience working within a programming department in a broadcasting company or cable network.
Up to 50% or more travel will be required.
Working knowledge of broadcasting station or cable network workflows and equipment IS A MUST.
Strong familiarity with broadcast network, syndicated programming and cable network programming.
Understanding of broadcast amortization methods.
Ability to read and understand programming contracts, including barter valuations; broadcast windows; primary, secondary and optional runs; and payments.
Strong computer skills primarily with Windows Operating Systems, networking and hardware.
Must have excellent oral and written communication skills.
This position will be based in San Francisco, CA; Denver, CO or (potentially) one of our other offices. The job position reports directly to the Implementation & Support Manager, WO Program and will liaise with the General Manager, WO Program as required.
Compensation, Benefits and Perks:
Besides a competitive salary and great work environment, here are some of our additional benefits and perks:
Health insurance, options, company paid Health Reimbursement Account, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the caf-, and plenty of opportunities to grow!
||535 Pacific Avenue |
San Francisco, CA 94133
THIS JOB HAS EXPIRED
We help media companies make more money
> 50M RaisedInvestors: Greycroft Partners
, Hearst Corportation
, Khosla Ventures
, Mayfield Fund All Jobs: at WideOrbit
|Headquarters:||1160 Battery St |
San Francisco, CA 94111
|Company Profile:||WideOrbit is the leading provider of business management software for media companies. Our product lines include solutions for sales, traffic, media networks, radio automation and promotion optimization. And our client list includes the finest group of television stations, radio stations and media networks in the industry. We're committed to client success and satisfaction and we're consistently rated the most responsive and recommended provider of traffic systems in the industry, according to independent research by the Traffic Director's Guild of America (TDGA).|
Support WideOrbit with Social Media services