Implementation Coach MindBody Software
THIS JOB HAS EXPIRED Job Description
Position available in San Luis Obispo, CA & East Hampton, NY
The Implementation Coach (IC) position provides software training and implementation support to new MINDBODY customers. As stated in the title, this position coaches clients throughout the initial implementation of their MINDBODY software to reach their goals. They will also recommend and/or help implement other value-added services available through MINDBODY.
Essential Duties and Responsibilities:
Other duties may be assigned as required.
Work with assigned clients to provide implementation training in line with current and future training programs.
Schedule additional training sessions for clients after each completed training session as needed.
Perform other trainings as assigned (refresher, datashare, franchise, salon, and others).
Work with clients to identify, correct, and advise on how to align business objectives within the MINDBODY software.
Identify client needs, and recommend or coordinate additional value add services and products.
Continue ongoing training to increase training skill sets, MINDBODY software technical knowledge, company knowledge and industry knowledge.
Follow up with assigned accounts as needed to accommodate the client?s needs.
Spend 8 hours per month on Tech Support to maintain cross training benefits.
Perform other duties as assigned, such as recording daily use tutorials, managing a software template, or other projects related to the position.
The ideal candidate will also possess the following skills:
Approachability ? is easy to approach and talk to; spends the extra effort to put others at ease; is sensitive to and patient with the interpersonal anxieties of others.
Listening ? practices attentive and active listening; has the patience to hear people out.
Customer Focus ? is dedicated to meeting the expectations and requirements of customers; uses first hand customer knowledge for improvements in products, services, and processes; gains the trust and respect of the customer.
Technical Problem Solving ? uses logic and methods to solve problems with effective solutions; can see hidden problems in the set up of the software; learns and applies industry, company, product knowledge to solve problems.
Business Perspective ? knows how businesses work; knowledgeable in current industry practices, trends, technology, and other information affecting clients? businesses; can discuss multiple aspects and impacts of issues and see how it may impact future results.
Directing Others ? is good at establishing clear directions; sets appropriate objectives and workload for the client; lays out work in a well-planned and organized manner; maintains two-way dialogue with clients on work and results; is a clear communicator.
Time Management ? uses time effectively and efficiently; respects others time; focuses on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Qualifications: To give each individual the necessary skills to accomplish this job successfully, MINDBODY will provide training on software setup training policies and guidelines.
After candidates have been selected for this position, each new Implementation Coach will be required to work for up to three months after hire date as a full-time Tech Support Specialist. This ensures that all Implementation Coaches have a strong knowledge of MINDBODY software.
Education and/or Experience:
High school degree or equivalent, college degree preferred.
2 years Customer Service experience.
Preferred: Training or teaching experience.
Ability to read, and analyze customer questions.
Ability to clearly write procedures in response to customer questions.
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
Knowledge of database and internet based software.
Knowledge of Microsoft Outlook, Excel, and Word.
Familiar with internet browsers and settings.
Familiar and skilled with online chat tools, and email.
Familiar with basic MINDBODY hardware installation and settings.
Typing: 40-60 WPM.
The physical demands are representative of an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit at a desk, use hands and fingers, and talk and hear.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
||East Hampton, NY |
THIS JOB HAS EXPIRED