Implementation Consultant Vertafore, Inc.
THIS JOB HAS EXPIRED Implementation Consultant
The Implementation Consultant works in conjunction with Client?s business and technical teams to understand their business needs and to configure their agency management system solution and other software system solutions. The Implementation Consultant provides consulting on insurance best-practice?s, resolves issues, as well as performs end-user and system administrator training in support of the Vertafore?s product solutions.
Vertafore is expanding their Professional Services organization by adding a highly productive, self-driven Implementation Consultant who is passionate about customer satisfaction. This is a unique cross-functional role that combines customer-facing project management skills with deep technical skills.
The right candidate will thrive on making everyone around them better, driving adoption with our customers, building strong relationships through successful implementations of Vertafore?s cloud-based and on-premise software solutions.
Vertafore consultants perform a wide variety of tasks including customer workshops, business process/task/workflow analysis, creating user flow diagrams/documentation, mapping analysis results to configure into Vertafore?s product offerings, scripting, user acceptance testing, project management, and complex technology/system consulting.
In addition, the consultant must have a passion for excellence, a team player, results driven, excellent English verbal/speaking skills, technical skills, past consulting/implementation experience, and is a consummate professional.
WHO ARE YOU?
You love helping people, you are curious and you are constantly looking for opportunities to learn new things.
You have excellent client-facing presence, presentation skills, and are able to deal with complex customer project situations.
You have deep technical skills as well as broad and deep knowledge of enterprise technology, software applications, backend systems, middleware, client applications, documentation management solutions, and network/hardware systems
You have the ability to learn rapidly and fully utilize all resources available to attempt self-sufficiency
You have strong verbal and written communication skills and the ability to discuss our software and its use with non-technical people.
You work effectively with different types of clients ranging from small shops to organizations with more than 1000 people of varying positions.
You have extensive experience with the insurance business and technology solutions used at insurance agencies and carriers.
You consider yourself having strong analytical and problem solving skills.
Implementation Consultant Position Responsibilities include:
Serve as the lead consultant and project manager through all stages of a new product implementation or add-in implementation projects both on-site and remotely. This includes client training and workshops.
Participate in, and be able to conduct project kickoff meetings to review the effort needed to successfully implement the Vertafore product suite with the client and within the scope of the SOW.
Conduct Client User Acceptance Testing (UAT) to confirm the system setup is designed to meet customer expectations and successfully get signoff from the Client.
Demonstrate excellent presentation, communication and organizational skills.
Ability to work on multiple projects, initiatives, script development tasks, etc. at the same time and to comply with the deliverable deadlines for any/all of those projects and tasks.
Proficient in USA insurance agency and carrier work practices, terminology, business practices, workflows, task assignments, insurance personnel roles, etc.
Learn and become proficient in Vertafore?s software products, both in-house and on-line versions, including Vertafore Agency Platform, AMS360, WorkSmart, ImageRight, and Engage.
Create workflow processes and become proficient in scripting WorkSmart and ImageRight workflows (vbScript).
Domestic travel up to 75%.
Qualifications and Requirements
Knowledge of the USA insurance industry: Agency, Carrier, MGA,, Broker, or Reinsurance. Familiarity with Commercial Lines, Personal Lines, Benefits department operations, and the policy issuance and claims process.
Strong consulting/professional services experience with enterprise software company in the insurance industry, or software/computer consulting experience in the insurance industry
Past experience in business process analysis, business process engineering, document workflow, task management and workflow analysis with insurance agencies and carriers OR as part of an enterprise software implementation.
Excellent, demonstrable customer-facing experience working with clients; collaboration skills working with internal sales, project managers, software developers, trainers, etc.
Expertise in multiple technologies including vbscript, .net, Oracle BPM, Oracle SOA Suite/Service Bus, SQL queries, MS Sharepoint and other front end and back end technologies
Prior experience with ImageRight, WorkSmart or AIM management system would be a plus.
Demonstrated competence with current enterprise class server operating systems, storage options, moderate networking skills, Windows Active Directory (AD) security, database server management, remote VPN access, and backup methodologies
Strong vbScripting ability.
Strong SQL querying ability.
Hands-on scripting, SQL query, and related experience; and understanding how scripts/queries related to the total system, solution, workflows, etc.
Ability to write code and perform QA testing of their own code to ensure that the code is bug free, represents the requirements of the workflow, is written to be highly efficient, and will be accepted by Vertafore?s Client.
Insurance industry and insurance software systems expertise (agency and/or carrier)
Document management expertise
Competence with current Windows operating systems, browser applications, mobile applications, and networking/hardware fundamentals.
PMP certification and understanding of project management activities.
Understanding of general business issues including external factors that impact the business and industry
Vertafore Company Overview
Over the past 40 years, Vertafore has advanced the business of insurance by bringing together the best software in the industry to help agencies, carriers, and MGAs run their organizations. Today, we?re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, cut costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore helps our customers deliver exceptional value to their clients with innovative, intuitive, and comprehensive products and services. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight? right when customers need it most.
||Bothell, WA |
THIS JOB HAS EXPIRED