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Implementation Engineer Black Arrow
THIS JOB HAS EXPIRED
BlackArrow is looking for a highly motivated Implementation Engineer for our growing Client Services team. This position serves a critical role in ensuring BlackArrow customers get the greatest value from BlackArrow?s offerings. Our ideal candidate will have excellent communication and writing skills to interact with BlackArrow customers including nationwide service providers such as Comcast. You also thrive in a demanding, fast-paced environment. As a member of the Client Services team, you will participate in projects that have significant impact to BlackArrow and for advancing customer success within the dynamic video advertising marketplace. The primary responsibility of this role is to ensure customer success!Responsibilities:
Provide first point of contact service to customers which, at times, requires off-hour support
Develop and maintain an in-depth knowledge regarding the capabilities of BlackArrow products and services
Manage multiple customer projects simultaneously
Ability to assess and prioritize customer requests and projects
Guide BlackArrow customers through advertising campaign planning and setup
Work closely with technical team members to determine custom product configuration solutions
Document and communicate clear resolutions and requirements
Engage with BlackArrow partner teams to ensure and verify that campaign launches are successful
Provide BlackArrow customers with ongoing configuration support and troubleshoot technical issues throughout the campaign lifecycle, from simple campaign entry errors to lower level system diagnostics
Act as point of contact between BlackArrow customers, Sales, Client Services and Operations teams
Collaborate with BlackArrow Sales and Client Services to maximize product and services usage while providing subject matter expertise regarding best practices and system capabilities
Assist with the deployment of BlackArrow enterprise software including planning, installation, configuration, testing, training, tracking and documentation
Perform product and technical configuration including account setup, user setup, contract setup, and data ingest
Develop custom shell scripts, SQL queries and other tools as required for troubleshooting and/or deployment
Act as a liaison among various BlackArrow teams when resolving customer technical issues, answering product questions and other types of general inquires
Minimum qualifications:
A Bachelor?s degree in Software Engineering, Computer Information Systems, or comparable industry experience
2+ years experience as an applications engineer or applications support
Hands-on experience with Linux command-line syntax, system utilities, and tools
Working knowledge of vi or equivalent Linux text editor
Hands-on experience with scripting languages such as Linux Shell script and Perl
Hands-on experience with relational databases and comfortable executing SQL queries and running database scripts
Excellent problem solving skills
Excellent interpersonal and communication skills
Strong writing and documentation skills
Experience with trouble ticketing procedures and software tools
Demonstrated ability to maintain a high service quality in keeping with service level agreements (SLAs), as measured through ?time-to-response? and ?resolutions time?
Preferred skills:
Understanding of the online media marketplace
Experience with cable TV/IPTV related technologies is a plus
Experience with web-based dynamic advertising platforms and technologies a plus
Experience with video content delivery networks and technologies a plus
Software development experience
| Location: | San Jose, CA United States |
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THIS JOB HAS EXPIRED
Black Arrow
Investors: Intel Capital, Mayfield Fund, Polaris Venture PartnersAll Jobs: at Black Arrow
| Web Site: | www.blackarrow.tv |
|---|---|
| Headquarters: | 155 Bovet Road Suite 207 San Mateo, CA 94402 United States |
| Industry: | Software |
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