Implementation Engineer MegaPath Networks
THIS JOB HAS EXPIRED Company Description
MegaPath is the largest privately held, facilities-based Managed Services LEC in the US. We provide next-generation Hosted Voice, Cloud, Private Networking and Managed Security Service solutions to businesses nationwide. With growth in mind, we are hiring exceptional people.
The Business VoIP Implementation Engineer is responsible for managing all aspects of the customer experience as they move through the MegaPath Business VoIP Implementations process: from contract signing to installation and customer acceptance. This is a new and important offering for MegaPath, and as such, responsibilities of this position will grow and change as necessary during its evolution.
Your responsibilities will include but are not limited to:
Configuring and supporting MegaPath?s VoIP solution
Managing customers through the Business VoIP Implementations process, including creating and maintaining a project plan for each customer
Documenting installation steps and progress in Moses
Documenting additional aspects of VoIP installation schedule via Visio, Microsoft Project, etc., such as customer LAN topology
Working with various vendors to ensure smooth installation, including Endeavor, Level(3), Edgewater Networks, etc.
Potentially traveling to customer locations to perform installations and/or LAN analysis
Maintaining regular contact with customers to attain necessary information and provide updates on progress
Configuring CPE such as VoIP desk phones, ATAs, soft phones, T1 routers, and SIP proxy devices, including advanced routing concepts
Provisioning and maintaining user profiles using a third-party vendor web portal
Coordinating and forming solid working relationships with other departments, including Sales, Product/Marketing, Activations, etc.
This position requires the following skills and experience:
Advanced working knowledge of networking, WAN and LAN concepts
Working knowledge of Voice over IP technology
Excellent written and verbal communication skills
Ability to maintain strict professionalism in all client communication
Ability to handle and prioritize multiple contacts and tasks
Ability to keep a regular and consistent work schedule
Mastery of all of MegaPath?s services, products, and offerings
6-12 months project management experience
6-12 months experience configuring end user DSL/T1 routers
MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to MegaPath?s continued success.
||Seattle, WA |
THIS JOB HAS EXPIRED