Implementation Engineer Kiva Systems

Overview:
Kiva is seeking uniquely talented and motivated engineers to join our implementation team. The ideal candidate will partner a
technical background with experiences both leading teams and interacting with demanding customers. The candidate must be
able to operate independently, possessing the desire, drive, and energy required to represent Kiva to our customers while solving
new problems on the fly. He or she should be comfortable digging into challenging physical and technical problems under
pressure, with experience implementing software and hardware solutions. This job will require a unique combination of flexibility,
creativity, innovation, leadership skills, drive, and proactive management. It also requires extensive travel, up to 75 of overall time,
to locations across the US and a growing number of international sites.
Responsibilities:
Creating raving fans of Kiva customers while accepting personal responsibility for their success
Executing technical tasks, such as installation of pre-configured servers, workstations, and robots
Installing, configuring, and testing all aspects of a Kiva system (software, hardware, robotics, and site layout)
Performing on-site hardware and software support during initial system deployment
Leading large teams through setup and configuration of software, hardware, and robotics systems
Managing onsite client relationships from implementation through formal customer acceptance of system
Coordinating the training of onsite customer leadership, operations and maintenance personnel
Interfacing between non-technical and technical customers to translate detailed system requirements
Ensuring that every aspect of the system meets customer requirements with a keen attention to detail
Coordinating the hand-off of all customer site responsibility to Kivas Customer Support organization
Ideal Qualifications:
An interest in working in a quirky and fun startup and helping its team grow it into a mature organization
BS in Computer Science, Engineering, Management Information Systems, or a related technical field
Creativity and innovative problem solving skills with prior success in high-pressure, fast-paced environments
Comfort with detailed and complicated technology including software, hardware, robotics, etc.
Comfort working in environments like warehouses or construction sites while managing teams to accomplish complex projects
Cursory knowledge of networking and network topologies, such as routers, switches, and firewalls
Technical skills including familiarity with Linux, Java, XML, SQL, and database administration (MySQL, Oracle, etc)
Comfort working as both part of a high-performing team and as an entirely independent performer
Excellent communications skills partnered with proven analytical and technical/mechanical skills.

Location:	225 Wildwood Avenue Woburn, MA 01801 United States