Implementation Manager Source Medical Solutions

Description

Recently ranked by Healthcare Informatics as one of the Top 100 Healthcare IT companies, SourceMedical provides outpatient information solutions and services for ambulatory surgery centers, surgical hospitals, practices, and rehabilitation clinics nationwide.

With a 20-year track record and more than 6,000 satisfied customers, SourceMedical is the trusted source for innovative applications, in-depth industry expertise and unsurpassed customer service. The company?s unique, end-to-end systems improve operational efficiency and cash flow while enabling healthcare facilities to capture, analyze and exchange data to deliver a higher standard of patient care. Check out our website at www.sourcemed.net to learn more about us.

SourceMedical is currently seeking an Implementation Manager for its Birmingham, AL location.

Summary of Position:

As an Implementation Manager, you will be a key member of the Client Services Team with the core responsibility of delivering SourceMedical Software Applications to the customer. As an individual contributor in this role, you will be directly responsible for coordinating all activities of the software project plan. To meet your objectives, you will ensure that all resources are coordinated from contract finalization until customer acceptance.

To be successful in this role, you will need to be highly flexible, work effectively within multiple peer groups and have a strong ability to multitask.

You have the ability to work in a fast-paced environment where you can adjust efficiently to changing priorities. You have strong troubleshooting and analytical skills to determine the root cause of issues and identify valid solutions. You are sensitive to the financial, technical and other areas of risks related to your recommendations. You are focused and detailed oriented but you know when to seek help from others. You have excellent verbal and written communication skills to detail problems in both technical and business terms. You are diligent when making a decision and you can easily justify your actions. You know how to adjust your communication approach based on the message and audience you are delivering to. You strive to identify areas of improvements and work proactively to minimize issues. You are accessible, approachable and involved in your work environment. You are a self-learner and like to be challenged technically.

You have at least 3 years of experience in the software industry, working in a technical team where you developed your skills while performing various functions such as: being a subject-matter-expert in developing solutions, testing solutions, resolving technical issues; building technical environments, communicating with customers (both orally and in writing), setting and managing customer expectations; working efficiently in a matrix environment where you had to assume various roles and engage with various levels of management. You have a Bachelor of Computer Science or Engineering, or equivalent work experience.


Essential Duties & Responsibilities:

1. Develops an effective implementation project plan for each client. This is measured by the ability to work within peer groups to coordinate and secure corporate resources necessary to meet each customer's unique specifications.

2. Actively manages multiple implementation project plans simultaneously and efficiently adjusts to real time changes. This is measured by implementation cycle time and client satisfaction.

3. Manages expectations of clients, sales team, and internal customers via personal communication and weekly project status reporting.

4. Ensures corporate resources communicate effectively and complete tasks on time. This is measured by correcting any potential deficiencies that may arise in the short term, while maintaining positive effective relationships with peer groups for the long term.

5. Manages a seamless transition from project completion to active client support. This is measured by ability to effectively communicate and prepare peers in client support unit to service each customer's individual needs.

6. Regularly performs additional assignments outside core implementation project responsibilities. This is measured by completion of tasks related to on-site customer training, upgrades, conversions, and product support.

7. Other duties as assigned by supervisor.


Education/Qualifications:

--BA/BS degree preferably in computer engineering, systems, or related field ? or equivalent education and experience, plus 3+ years experience in product implementation and/or customer support organization. Healthcare industry experience is a plus.
--Advanced computer/technical skills, including experience with configuring wireless networks, VPN, and complete Microsoft Office suite.
--3+ years experience with administering a Windows environment (including Windows 2000 and Windows 2003 Server)
--Intermediate to advanced knowledge of Microsoft SQL Server, COM+ and .NET client server architectures.
--Intermediate to advanced knowledge of Citrix Presentation Server.
--Strong understanding of intermediate to advanced network principles and Internet architecture including: TCP/IP, DNS, DHCP and VPN?s
--Intermediate to advanced knowledge of network topologies and networking components including routers, switches, firewalls (hardware/software, network and personal).
--Experience programming or scripting solutions & tools is required.
--Expertise with spreadsheets and data analysis tools is required.
--Excellent analytical, organizational, and problem solving skills and solid project management skills.
--Excellent root cause troubleshooting skills.
--Must be a strong team player, a self-starter, and self-motivated.
--Excellent interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels.
--Superior customer service orientation and customer relations skills


Travel Requirements:

--Travel is required, up to 25%.

Location:	100 Grandview Place Suite 400 Birmingham, AL 35243 United States