Implementation Manager BestTransport
The Implementation Manager will oversee and direct the deployment of new products, services or projects related to new customer software implementation.
Work set hours to meet BestTransport?s clients? needs and expectations. Unless otherwise specified these hours will be 8:30AM for 8 hours plus a minimum of 30 minutes for lunch. span>
Monitor, track and act upon Mantis tickets for the first 30 minutes of each day.
Will understand capabilities of the BestTransport solution and advise clients on how to most effectively use BestTransport.
Implementation project manager directs all activities for the deployment of the project.
Gather customer requirements to understand BestShippers functionality needed.
Create future state process flow.
Create final requirements document and Project plan.
Setup new BestShippers solution. Ensure a profile for the shipper is added to the Knowledgebase.
Determine any developmental items needed.
Perform system and integration end to end testing.
Perform all necessary training with customer.
Achieve all milestones and meet on time delivery of project.
Perform other cross functional activities as needed.
Perform testing to confirm functionality specifically requested by customers.
Work independently without supervision
Assure 100% satisfaction
Practice Total Contact Ownership
Maintain current knowledge of industry trends and potential impact on BestTransport and its customers
Other duties as assigned
Some travel will be required for initial onsite requirements gathering and final go-live.
Two to five years in a significant Project position in technology and services associated with logistics.
Demonstrated leadership skills in past positions.
Undergraduate degree required, graduate level degree preferred.
Able to sit at desk to do computer work;
Able to travel to customer sites and stay on site as required (up to 50% travel)
Dress appropriately to confirm with clients on-site requirements
||400 West Wilson Bridge Road |
Columbus, OH 43085