IMPLEMENTATION SERVICES DIRECTOR iHealth Technologies, Inc.
THIS JOB HAS EXPIRED PRINCIPAL PURPOSE OF THE JOB
The Director of Implementations will guide the delivery of services and technology to one or more clients by planning and managing implementation activities from point of sale through production verification.
ESSENTIAL JOB RESPONSIBILITIES:
Project Management - Coordinates/manages the implementation effort by ensuring organizational execution against the defined work-plan:
Identifies and initiates joint iHT and client teams to establish medical policy, integrate applications, establish invoicing, test configuration and interface, train end users and to communicate to internal and external audiences.
Establishes internal iHT team to ensure coordination of all delivery activities through weekly meetings.
Establishes project notebook and work schedule based on scope of services.
Ensures iHT and client buy-in to project plan and milestones.
Ensures work of each iHT and client committee progresses as scheduled against the plan.
Coordinates, facilitates, and documents client-facing meetings for medical policy, technology, communication & training, finance, and testing committees.
Ensures follow-through against commitments made by iHT and client resources.
Identifies, tracks, and ensures closure of all implementation related issues across all aspects of delivery.
Reports status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis.
Delivers projects in conjunction with the client, balancing scope, schedule, resources and quality.
Fulfills delivery responsibilities as outlined in the Implementations Responsibility Matrix.
Client Relationship Management:
Establishes outstanding professional relationships within each of the client departments participating in the implementation, medical policy, claims, provider relations, corporate communications, information technology, finance/actuarial.
Serves as the key day-to-day client contact to present a consistent primary point of contact with iHT.
Identifies opportunities to expand the scope of our business relationship with the client and communicates opportunities to the VP of Implementations for pursuit.
Leverages the VP of Implementations to solidify relationships with client executives not involved with the implementation on a daily basis.
Transition to Client Services and Network Operations:
Ensures client operational cycles are understood and supported by iHT
Integrates and effectively transitions to the Client Services Manager to provide a seamless transfer for on-going business support.
Integrates and effectively transitions to Network Operations to ensure seamless transfer for on-going technology support.
Implementation Process Improvement:
Undertakes process and departmental improvement projects identified individually, as a team or as assigned by the VP of Implementations.
Coordinates process improvement initiatives with other team members and organizational components.
Other Related Responsibilities
Completes other assignments and initiative-based projects balancing company need, individual skill-set, and individual desire.
Other duties as assigned.
Pays attention to details while keeping focus on the big picture.
Raises issues or questions norms in an un-offensive manner.
Diffuses conflict by separating fact and emotion.
Delegates tasks to individuals while ensuring quality of deliverables.
Demonstrates sensitivity to client politics and identifies and executes ways to influence their thinking.
Explains difficult concepts in a simple way.
Ability to speak in front of small and medium sized groups.
Proficient with Microsoft Office Suite (Word, Excel, Power Point, Visio, Project).
Professional with ability to properly handle confidential information.
Ability to work well independently and in a team environment.
Ability to handle multiple tasks, prioritize and meet deadlines.
Ability to work within a matrix organization
Excellent written and verbal communication skills.
Ability to communicate politically sensitive messages to individuals across organizational boundaries in written or oral form.
Ability to communicate complicated concepts orally or via written materials.
Exhibits behaviors consistent with iHT Values.
Bachelors Degree (or higher)
PMP certification preferred
Claims process operations or technical experience required.
5 years of experience with project management, people management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery required.
Health claims system knowledge on any of the following is preferred: Facets, Paradigm/Diamond, Amisys or Amisys Advance, QMacs/QNXT, QCare
Must be able to sit, stand, and use a computer keyboard for extended periods of time.
Must be able to lift up to 20 lbs without assistance.
Must have ability to positively handle/manage stress, such as high work volume and frequent change
Travel requirement is between 20-30%.
Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.
||Altanta, GA |
THIS JOB HAS EXPIRED