Implementation Specialist SageQuest

ompany Overview

SageQuest provides GPS fleet tracking and management solutions that improve the efficiency and productivity of virtually any mobile workforce.

SageQuest is the fastest growing organization in our field and 2nd largest globally. Our award-winning solution, Mobile Control, delivers a comprehensive set of tracking and management tools including real time mapping, detailed activity reports, email alerts and more ? all delivered through an easy-to-use web based interface.

SageQuest offers a competitive salary and benefits including medical, dental, short term and long term disability, life insurance, 401K, Employee Assistance Program and paid vacation, holidays and sick days.

SageQuest is an award winning , high-growth organization
#1 in the Weatherhead 100 in 2009 (3 consecutive years within the top 5)
NorthCoast 99, Plain Dealer Great Workplaces
Multiple NEOSA product awards & World Class Customer Service Award

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General Summary:

The SageQuest Implementation Specialist plays a critical role in our success. Implementation Specialists must be highly motivated self-starters who effectively manage implementation, configuration, problem resolution, and training needs for SageQuest Enterprise and Strategic accounts; potentially in conjunction with affiliated 3rd parties. This position requires the ability to make technology easily understandable for end users and to showcase the potential power and value of our SaaS based solution with very customer centric and comprehensive communication skills. The Implementation Specialist requires the ability to quickly understand client business structures and needs as well as the ability to articulate and demonstrate what is required for a successful implementation of our solution. This position will ideally be based out of the corporate office in Solon, Ohio and will require the potential of 25-50% travel.

Conduct on-site and remote customer training and development for end users of SageQuest software products
On-site and remote implementation including setup, configuration, and support of SageQuest software products
Assist the account in the identification of appropriate client personnel for training, administration, and other tasks
Schedule and conduct WebEx implementation sessions with clients to supplement onsite training
Consult clients on best practice methodology for SageQuest products as well as specific industry related practices to maximize value
Perform pro-active project activities such as weekly status calls, benchmarking, action item follow-up, etc.
Engage in Professional Services functions such as additional training, best practices, ROI analysis, process consulting, etc.
Work closely with SageQuest sales team and other functional departments to understand client business requirements, processes,
and use cases in order to effectively plan and execute successful deployment projects
Provide consistent communication with client account champion and other key stakeholders as well as internally at SageQuest
Develop positive relationships with both client and SageQuest resources
Document, track, and provide initial troubleshooting into client implementation issues
Be a resource for clients to queue up issues, answer questions, and provide assistance
Provide appropriate and detailed examples of issues along with triage and diagnostic troubleshooting
Assist management in developing and refining on-site implementation processes and documentation

Knowledge, Skills, Abilities

Bachelors Degree in Business Management, MIS, or equivalent experience
4 years in a client facing implementation and/or training role including on-site support; preferably for a SaaS based software company
Cable, Utilities, Telecommunication, Transportation, and/or Service industry experience desired; ideally in a field operations role
Technical background with proven knowledge of SaaS applications, software configuration, and client server technologies
Excellent oral and written communication, organization, and presentation skills
Strong interpersonal skills demonstrating the ability to interact positively and effectively with a wide variety of personalities at all levels
Analytical business thought process with the ability to present a plan and create deliverables while building confidence and trust with clients.
Ability to establish priorities and handle multiple assignments concurrently with minimal direction in a dynamic work environment.
Exceptional analytical and problem solving skills; ability to quickly resolve issues while balancing the needs of SageQuest and the client.
Thorough knowledge of SaaS based applications ? Features, Attributes, Benefits, and the ability to demonstrate, train, and troubleshoot.
Proficiency with MS Windows, Outlook, SalesForce, and common web browsers (IE, Firefox, Chrome)
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports and analysis for management.

Location:	23550 Commerce Park Suite Two Beachwood, OH 44122 United States