Implementation Specialist Ellie Mae
THIS JOB HAS EXPIRED Description
The Implementation Product Specialist team does a variety of functions depending on their level of expertise. The Implementation Specialist is a role, which support the clients with more Implementation Product support during the implementation cycle of the Ellie Mae product line. The Implementation Product Specialist is a primary customer-facing role, providing guidance on product configuration, product expertise, and support trouble-shooting during testing phase of implementation.
Primary Responsibilities & Objectives:
Supporting Implementation Product Managers during the implementation cycle by:
Maintaining a product lead expertise of the Ellie Mae product line
Providing gap analysis support during the discovery phase on the lead product of the Ellie Mae product line
Servicing as an escalation point on the respective product with which they take the lead
Providing configuration support on the lead product of the Ellie Mae product line
Providing walkthrough of the respective product after configuration and prior to testing
Drive customer satisfaction up based on the initial implementation project.
Maintain a level of expertise on the Client Services tools used daily to complete the job.
Qualifications, Skills & Education:
Excellent skills and good experience with the respective Encompass product with which they take the lead
Ability to manage projects through the setup cycle.
Strong oral and written communication skills.
Possess good computer skills. Familiarity with Sales Force is a plus.
Solid organizational skills and team liaison skills.
Demonstrate success in a service oriented/customer facing role.
||Pleasanton, CA |
THIS JOB HAS EXPIRED