Implementation Support Specialist HighJump Software
THIS JOB HAS EXPIRED Job Description:
HighJump Software, TrueCommerce EDI Solutions Group provides everything small-to-mid tier companies need to fully implement EDI from one source. Since 1995, our mission has been to make EDI painless by providing a comprehensive, end-to-end EDI solution that is easy to use, robust, and affordable. Customers use our award-winning solution to exchange tens of millions of EDI transactions annually within a variety of industries including retail, banking, healthcare, and government.
The Implementation Support Specialist provides professional services to our customers to ensure the accurate and timely implementation of our solution. This position is responsible for supporting TrueCommerce customers during the deployment process and assisting TrueCommerce Implementation Analysts & Specialists in executing quality on-time go-lives. Primary duties include organizing, coordinating and completing project tasks as it relates to the application software, as well as training customers in the use of the product and the overall application.
Job Responsibilities Include:
Serve as a point of contact during the Deployment Cycle for the customer
Serve as a project coordinator, assisting the Implementation Analysts and Specialists with customer follow- up, project updates, and other administrative duties
Insure Implementation Analyst is informed of any issues or challenges in project progress
Answers the Implementation Phone line
Complete assigned tasks including, but not limited to:
o Add-On Transactions
o Recertification/Retesting of Trading Partner Documents
o Validating Test Data
o Label Set-Up
o Software Installation and Troubleshooting
o Trading Partner Testing
o Portal Testing
o Initial Software Installation of Transaction Manager
Advise customer on creating and sending both EDI test transactions and barcode labels
Analyze EDI transaction test results and advise the customer and/or Implementation Analyst on steps required to overcome trading partner objections and to fulfill testing requirements
Assist in basic integration tasks
o Provide customer overview of features of TrueCommerce product suite and the Customer Center
o Assist customer with completion of integration tables within TrueCommerce product suite
Work with other departments to ensure customer satisfaction
Identify and communicate software and mapping issues to Trading Partner team
Identify and communicate software issues to Implementation Analyst/Specialist
Recognize and document troubleshooting processes and SOP?s uncovered during the Deployment cycle
Excellent listening, verbal, and written communication skills.
Excellent customer service and customer empathy skills. Must be able to exercise sound judgment in any customer service scenario.
Strong organization, time management, and multi-tasking skills.
A minimum of 1-2 years client services, business to business, computer support/service, or call center experience.
Ability to quickly learn, analyze, and resolve simple to complex issues related to in-house applications and products.
Must possess the ability to interpret technical requirements.
Ability to enthusiastically work and learn independently and with a team.
Experience with Microsoft Office Suite, Windows Operating Systems, Internet applications.
Willingness and ability to exceed goals.
Willingness to work a flexible shift between 8am - 7pm.
Willingness to dedicate extra effort beyond standard working hours.
An EDI technical background or an understanding of transaction processing
Experience with business systems such as Peachtree, QuickBooks, MAS 90/200, or MAS 500
Programming or database knowledge
Prior software training experience
||Cranberry, PA |
THIS JOB HAS EXPIRED