Implementation Support Specialist HighJump Software
THIS JOB HAS EXPIRED Job Description:
The Implementation Support Specialist provides professional services to our customers to ensure the accurate and timely implementation of our solution. This position is responsible for supporting TrueCommerce customers during the deployment process and assisting TrueCommerce Implementation Analysts & Specialists in executing quality on-time go-lives. Primary duties include organizing, coordinating and completing project tasks as it relates to the application software, as well as training customers in the use of the product and the overall application.
Job Responsibilities Include:
Facilitate Customer Implementations
o Serve as a project coordinator, assisting the Implementation Analysts and Specialists with customer follow-up, project updates, and other administrative duties
o Answers the Implementation phone line
o Complete assigned tasks including, but not limited to:
- Recertification/Retesting of Trading Partner Documents
- Validating Test Data
- Software Installation and Troubleshooting
o Assist in basic software integration tasks
Customer Software Training
o Deliver live product webinars on a weekly basis
- EDI Process Flow Webinar
- Software Features Webinar
Work with other departments to ensure customer satisfaction
o Identify and communicate software and mapping issues to Trading Partner team
o Recognize and document troubleshooting processes and SOP?s uncovered during the Deployment cycle
Excellent listening, verbal, and written communication skills.
Excellent customer service and customer empathy skills. Must be able to exercise sound judgment in any customer service scenario.
Strong organization, time management, and multi-tasking skills.
A minimum of 1-2 years client services, business to business, computer support/service, or call center experience.
Ability to quickly learn, analyze, and resolve simple to complex issues related to in-house applications and products.
Must possess the ability to interpret technical requirements.
Ability to enthusiastically work and learn independently and with a team.
Experience with Microsoft Office Suite, Windows Operating Systems and Internet applications.
Willingness and ability to exceed goals.
Willingness to work a flexible shift between 8am - 7pm.
Willingness to dedicate extra effort beyond standard working hours.
An EDI technical background or an understanding of transaction processing
Experience with business systems such as Peachtree, QuickBooks, MAS 90/200, or MAS 500
Programming or database knowledge
Prior software training experience
||Cranberry, PA |
THIS JOB HAS EXPIRED