Information Systems Technician MindBody Software
The Information Systems Technician performs primary support duties associated with the maintenance and support of enterprise computers and peripherals connected to the corporate network for three offices and a remote workforce.
Essential Duties and Responsibilities
Performs Tier I/II Service Desk support, handling internal client calls and emails as the primary coordinator with the end user from initial contact through eventual resolution, including remote support for clients in two satellite offices and remote workers.
Provides all aspects of on-site desktop, laptop, and peripherals support including timely resolution of assigned Incident Resolution Requests. Performs software and hardware moves, adds, and changes, both proactively and reactively. Ensures technology and regulatory standards are implemented by maintaining records on repairs, downtime, changes, and updates.
Coordinates with third party vendors for the modification, repair, and preventative maintenance of telecommunications services, VoIP (including call center software) platform, physical security systems, and premise network wiring.
Assists in monitoring appropriate Service Level Agreements in order to notify management when they are in danger of being breached, and recommending appropriate action to take to prevent violations. Escalates Incident Resolution Requests to senior level staff for resolution as appropriate.
Assists senior level staff with operational tasks as needed, such as performing data backups and data restores, user account management, and email services management.
Participates in departmental policy reviews, service monitoring and notification discussions, service portfolio reviews, and ongoing process improvement assignments as needed.
Provides excellent customer service to internal clients and communicates effectively with management, team leaders, and other team members within the department.
Intermediate knowledge of Windows 7 operating system
General knowledge of Mac OS X operating system
Advanced PC troubleshooting skills
Advanced iPhone and Android troubleshooting skills
General MacBook and iPad troubleshooting skills
Proficient working with Cisco switches and routers
An affinity for providing exceptional customer service
Excellent communication (both oral and written), documentation, and interpersonal skills
Must be able to lift over 40 lbs.
Read a 14? monitor screen at resolutions of 1024 x 768
Education and/or Experience
3+ years experience supporting business computing systems in a networked environment required
High school diploma and/or GED equivalent required
AA or BS in Computer Science or related field preferred
Desktop Administration or networking certifications preferred
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
||East Hampton, NY |