Inmarsat Technical Support Representative AirCell
THIS JOB HAS EXPIRED Aircell is the world's leading provider of airborne communications.
Until recently, time spent in the cabin of a business jet meant that you were disconnected from the world circling below. That?s all changed. Airborne technology has finally caught up with the rest of the world. Simply put, voice, data and even the entire Internet can be at your disposal during flight?in the cockpit and in the cabin. Now you can use that time to return calls, answer email, download files or simply conduct a little firsthand Internet research. Using Wi-Fi or wired connections, in the U.S. or around the world.
COME ABOARD THE AIRCELL TECHNICAL SUPPORT TEAM!
The Inmarsat Technical Support Representative is responsible for providing quality and efficient technical support services to Aircell?s customers and dealers.
Answer technical questions for OEMs, Inmarsat, dealers and customers in support of all Aircell products and services.
Troubleshoot technical issues to achieve resolution in a timely and efficient manner.
Provide support on certification issues.
Review and approve warranty claims.
Provide customers with data and assistance on sales quotes.
Resolve dealer issues with interfaces and installation; acts as a liaison between dealers and customers.
Provide telephone support to end use customers to ensure functionality of phone equipment, service and network coverage issues.
Help with technical documentation such as user?s manuals, installation manuals and other technical support materials.
Maintain customer service database on Access.
Responsible for after-hours technical support on-call on a rotation basis.
Provide support to the Inmarsat Technical Support Manager.
Bachelor degree or equivalent experience in the field of Engineering or Avionics.
3-5 years of experience with Aviation Inmarsat Systems (especially Swift Broadband) is a must.
5-7 years of technical customer service experience in a high tech environment.
Experience with Inmarsat Swift Broadband should include setup/configuration, interfacing, troubleshooting, and training.
Skills and Experience
Excellent communication skill is a must.
Ability to exercise good judgment and make decisions.
Exceptional problem solving and analytical skills are required.
Demonstrated experience in writing technical support materials.
Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the customer.
Experience in telecommunications industry is a plus.
Advanced level skills using Microsoft office Suite.
||Broomfield, CO |
THIS JOB HAS EXPIRED