Innovative Services Consultant SilkRoad Technology
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This position is a virtual / work-from-home opportunity, or it may be based out of one of the SilkRoad offices.
The Innovative Services Consultant assists the SilkRoad Solution Consulting and Client Executive teams to facilitate a positive and productive long-term relationship and ensure customer loyalty.
Provides solution optimization concepts to help drive increased utilization and key results providing customer awareness and increased satisfaction.
Makes recommendations surrounding improving processes, efficiency, practices and new talent market innovations.
Develops and maintains extraordinary relationships with customer to ensure their satisfaction/loyalty and retention.
Manages project-oriented and brainstorming sessions with clients surrounding best practice approaches to configuration and design.
Assists Client Executives in the renewal of assigned accounts with favorable terms and conditions.
Positions SilkRoad's value proposition as part of our overall business solution, linking these benefits back to the key business issues of the clients.
Partners with the Customer Success team and Sales in identifying and nurturing opportunities to grow our incremental revenue through upsell of new SilkRoad products, services and partner solutions.
Utilize social networks to help promote customer-to-customer interactions and enhance customer lead referral channels.business need.
SilkRoad technology, inc. provides software as a service (SaaS) solutions that significantly improve the talent within its more than 1000 customers across the globe. Through SilkRoad?s Life Suite, an integrated talent management solution, companies are able to hire better employees, identify high and low performers, drive a pay-for-performance culture and improve employee tenure. Our Life Suite solution set includes OpenHire, for recruiting management, RedCarpet for employee onboarding and life events, WingSpan for flexible employee performance management, GreenLight for learning management, Point and Eprise for Social Collaboration and Content, and HeartBeat for core Human Resources.
Founded in 2003, SilkRoad technology is a privately held company based in Chicago, IL, with offices around the globe. Our customers include a diverse set of industry leaders such as Allianz, Priceline.com and Crate and Barrel
Ability to identify and recommend innovative solutions to the customers' talent management processes.
Demonstrated ability to work in a fast-paced, team based environment
Strong organizational skills with the ability to set, prioritize, and meet strict deadlines.
Detail oriented with excellent analytical and problem resolution abilities.
Excellent presentation and verbal communication skills, with the ability to effectively communicate with all levels of an organization.
Ability to seamlessly and quickly adapt into a new client environment and culture in order to maximize effectiveness and the client relationship.
Proficient with computer software and MS Office applications, including Word, Power Point and Excel.
Must be willing and able to travel with little advanced notice.
Bachelor?s Degree, and/or equivalent education and work experience.
Minimum of 5 years of Talent Management and Services/Consulting delivery experience specific to consultative sales, functional consulting, system administrator experience preferred.
Deep understanding of talent management, with related experience coaching clients on HR best practices strongly preferred.
Previous experience with a value based sales, 'solution selling', target account sales, 'the complex sales' or similar sales methodology preferred.
Required experience in HR and HRIS, particularly in the area of talent management / talent management systems.
Project Management experience is strongly preferred.
Chicago, Illinois, United States
||Chicago, IL |
THIS JOB HAS EXPIRED