Inside Sales Rep, Mid Market New Brand Analytics
This is a full life cycle sales position selling enterprise software to companies primarily in the Food & Beverage, Hospitality and Retail verticals, mainly over the phone and through virtual meetings. The position will be responsible for driving and closing enterprise software and services engagements to mid-market customers, with an innovative approach to solving business issues and a strong focus on customer satisfaction. The Inside Sales Rep is a critical member of the nBA team and is responsible for facilitating strategic account planning discipline including sales forecasting, revenue projections, profitability analysis and measurable client satisfaction criteria. This includes developing customer management strategies for aggressive growth and long-term retention, and overseeing the fulfillment of contractual obligations. Travel is not required.
Generate, develop and close new business.
Manage and expand established and new client relationships to drive new business opportunities through various means including cold calling and prospecting via e-mail.
Drive opportunities to meet and exceed monthly, quarterly and annual revenue objectives.
Act as liaison with the client services team to ensure successful execution of service deliverables.
Provide feedback to product team and marketing department based on experiences and feedback from customers and prospects.
Provide recommendations on new revenue generating activities, pricing guidelines and proposed target audience.
Manage complete and complex sales-cycles often presenting to C-level executives the value of our full product.
Follow up on inbound leads received from marketing programs; webinars, trade shows, etc.
Properly maintain a pipeline of business (new opportunities and renewals), via Salesforce.com, documenting discussions, e-mails, proposals, client feedback, etc.
Experience closing enterprise software, CRM, ERP, social media and/or marketing software solutions to senior level decision makers.
Demonstrate ? typically via a web meeting ? the platform to clients and prospects.
The Ideal Candidate has
A Bachelor?s degree in Business, Marketing, Finance or other relevant area of study and 2+ years of demonstrated history of success as an individual contributor selling software solutions to C-level executives, preferably in the Food & Beverage and/or Hospitality verticals, managing the sales cycle from business champion to the CIO, CEO and CFO levels with a track record of over-achieving quota (top 10-20% of company) in past positions.
Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity. It is critical that he/she has experience leveraging social media to drive contacts, but most importantly, he/she must understand the decision making process and communicate effectively to influence key decision makers.
A positive attitude and is full of energy, is self-directed and has strong initiative and creativity; he/she has the ability to multi-task, prioritize, and manage time effectively and feels comfortable working in a fast-paced, start-up environment and ?wearing multiple hats? when necessary. This person feels comfortable stepping out of the comfort zone, accepting risk and working with cross-functional teams & multi-cultural partners to achieve results.
Previous Sales Methodology training, CRM experience, strong usage of metrics and ability to accurately forecast on an on-going basis. Solid computer skills are basic (including Microsoft Word, PowerPoint and Excel) and previous Salesforce.com experience is preferred.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 10 pounds. The noise level in the work environment is usually quiet and, at all times is within safe OSHA decibel constraints.
newBrandAnalytics is the leading provider of social business intelligence solutions providing unmatched guest satisfaction, consumer intelligence, and competitive insight for the Restaurant, Hospitality, and Retail industries.
Utilizing patented technologies and proprietary algorithms, newBrandAnalytics provides customer satisfaction insight and competitive intelligence from social media customer feedback. Our flagship and enterprise grade product, Social Guest Satisfaction?, enables customer satisfaction-focused organizations to identify real time key insights from guest feedback.
The company is headquartered in Washington, D.C.
To learn more, please visit www.newbrandanalytics.com or @nBrandAnalytics
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