Inside Sales- Senior Living Advisor A Place For Mom
THIS JOB HAS EXPIRED Senior Living Advisors (SLA's) are inside sales representatives responsible for educating families on senior care options and referring them to partner communities that match their needs. The Senior Living Advisor refers pre-screened internet leads and follows up with the family throughout the search process. Senior Living Advisors are also responsible for coordinating with partners to ensure timely follow-up on referred families.
Our ideal candidate is a self-starter and able to commit to a full-time position from home with limited supervision, and is a self-motivated, detail-oriented, entrepreneurial individual. You must also be a caring and compassionate person with a desire to help people through stressful times during their search for eldercare. Additionally, you are comfortable working in a fast-paced exclusively web-based virtual environment. You are also comfortable with the inside sales portion of selling over the phone using a headset, multi-tasking by entering data into our CRM system, as well as meeting with your partner communities. Senior care industry experience is preferred. Sales experience (or the ability to sell) is essential.
The SLA is an inside sales role in that works with families seeking senior living options. All leads of families seeking eldercare are provided by A Place for Mom (APFM). APFM is paid by participating communities and providers, therefore the valuable service provided by the SLA is offered at no charge to families. Ninety-five percent of our inquiries are from adult children who are looking for senior care for their aging loved ones. Our SLA's act as the liaison between families in need and the senior housing communities or care providers.
SLA's are required to be very knowledgeable about senior living options in their area. It is also important to develop excellent relationships with these partners, so regular visits to tour properties are required so that you can make high-quality referrals/matches for to partners.
SLA's are accountable for top line revenue goals based upon fees generated via move in's at partner communities in a defined market.
SLA's are responsible for converting leads into partner move-ins.
SLA's should focus on referring and moving families into appropriate partner communities by understanding a family's unique needs and demonstrating an intimate knowledge of partners within the market.
Builds relationships and educates families over the phone on referral process: ensure families understand the value of APFM throughout their senior living search.
Understand family needs and refer appropriate partner communities.
Manage the sales process: guide families through their search process with strong post-referral follow up with families and partner communities.
Understand partner community offerings, resident requirements, and sales process.
Pipeline management: manage lead pipeline on daily basis and accurately record in CRM to ensure up-to-date family information and status, maintain accurate sales forecast.
Other duties as assigned.
--This is a full-time position, regular evenings and weekends will be required.
--Structured, pre-scheduled training attendance is mandatory.
--Your activity and results are closely monitored by your Regional Manager.
--Communicate daily via phone and email to families and partners.
--Conduct partner knowledge visits to develop and maintain relationships with partners in your community.
--Consistently meet or exceed your monthly sales goals.
Required Skills and Competencies
--3+ years' experience: documented history of success positioning and selling solutions to businesses or consumers in a quota or metrics driven environment.
--Demonstrated ability to assess family situations and quickly develop solution based upon family needs.
--Documented history of ability to develop and maintain good working relationships in a multi-stakeholder sale.
--Ability to deliver results while working in a highly independent environment.
--Past history of senior care industry preferred, must be willing to learn about senior care.
--Ability to multi-task; talk on the phone and take notes on the computer.
--Strong computer skills necessary, including Word and Excel.
--Strong typing skills.
--Must have reliable transportation to visit partner communities.
--Bachelor's degree preferred.
Home Office Requirements
--SLA's are required to have a designated home office space, allowing for privacy during working hours, as well as a high speed internet connection.
--It is expected that SLA's manage a daily schedule that is free from distractions and interruptions. Taking care of children or audible pets is not permissible during work hours.
--You will be provided with a laptop fully loaded with Microsoft Office, Outlook, Interaction Client, access to our CRM system and VPN so that you may connect to our intranet.
Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available.
||Boston, MA 02109 |
|Employment Type:||Full Time|
THIS JOB HAS EXPIRED
A Place for Mom is the largest eldercare referral network. Our consultation is provided at no cost to families as many communities reimburse us for our services.
You've Got Leads - the senior housing industry's most widely-used online lead tracking system. Manage every lead, every referral source, and all related tasks to consistently optimize your occupancy
Please visit our career website to review all our current opportunities: www.aplaceformom.com/jobs All Jobs: at A Place For Mom
|Headquarters:||1300 Dexter Ave N|
Seattle, WA 98109
|Company Profile:||A Place for Mom (APFM) helps seniors and their families find senior housing and senior care based on their unique needs and budget. Founded in 2000, we are the nation's largest senior living referral service.
We equip you with the resources to make informed decisions, save time, and feel less alone as you face the many challenges of caring for your aging parents. Our advisors work with you to understand your loved one's needs, and help you navigate through available care options to find the best fit for your family situation.
Mission and Core Values
APFM is dedicated to being a comprehensive senior living resource. We aspire to be leaders in the senior care industry, providing valuable information, resources, and best-in-class customer service to families and partners. Our core values reflect this mission:
Deliver high-quality service
Act with honesty, empathy and respect
Communicate with transparency and authenticity
Why We are Different
Our advisors provide an insider's view on local care options, senior resources and can help you compare the features of each community.
Deep Knowledge and Empathy
With over 200,000 families helped each year, we know each family is unique, our compassionate advisors listen to your story and work with you to understand your loved one's needs.
Time Saving Resource
Our advisors connect you with best communities in your area that meet your needs and fit your budget.
More than 18,000 senior care and senior housing properties advertise their services through our site.
Our advisors will keep in touch with you throughout the search process -- even after the move to make sure everything is going well.
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