Plymouth Categories:
Inside Sales/Telemarketing Representative Calabrio
THIS JOB HAS EXPIRED
POSITION SUMMARY The inside Sales-Telemarketing Representative is responsible for lead nurturing,
generating quality leads and appointment setting for Calabrio partners and sales
representatives. This position will coordinate ongoing communications and lifecycle of
existing Calabrio leads and leverage marketing campaigns/programs and other tactics
to generate new focused leads that pinpoint the decision-maker(s), clearly delineate
qualification data, and begin a sales process that ends in a sale. An Inside SalesTelemarketing Representative work assignments are may at times be monitored and
mentored closely by your direct supervisor or another executive.
CORE EXPECTATIONS
Pre-call planning
? Receive direction and/or participate in planning of direct marketing campaigns to
prospects and existing customers (lists, campaign objectives, call to action, non-call
follow up (email, fulfillment), call objectives, call scripts, alternative decision makers
who could be contacted, critical questions to ask, after call follow-up, and CRM
updates and workflows)
? Understand critical business functions, benefits and learn new products
? Able to find and understand competitive points of differentiation
? Quickly refocus and adjust to the objectives of different outbound calling
campaigns occurring simultaneously
? Supports other calling and data gathering and research efforts as assigned
Establishing rapport
? Establish quick rapport with customers so that data gathering is both easy and
fruitful
? Experiment with opening statements
? Explain products or services and prices, and answer questions from customers
? Establish the real decision maker for a given campaign/application so that
salespeople are given proper contact information
Data gathering
? Be adept at asking questions and getting prospects to talk
? Possess the ability to listen more than talk and to ask open-ended questions instead
of closed-ended questions
? Be able to detect hot leads and listen for signals from customers that require
expedient follow-up by a salesperson
? Use Calabrio contact relationship management system (CRM) to manage leads
? Create and maintain monthly status reports that show lead progress for campaigns
from inception to sale
INSIDE SALES - TELEMARKETING REPRESENTATIVE2 P a g e
Calabrio, Inc.
Proprietary and Confidential
Lead preparation
? Make multiple calls if necessary to individuals within a business to generate a lead
and fulfill the objectives of a lead generation campaign
? Output a robust and qualified lead for salespeople after accumulating the proper
data
? Precisely communicate opportunity in CRM system
? Work closely with salespeople to coordinate calendars and set firm dates with
prospect
Facilitate planning and execution of requirements for ongoing nurturing of all Calabrio
leads
? Identify and suggest opportunities for new campaigns
? Identify and suggest opportunities to improve ongoing communication to existing
leads
? Other core expectations will be defined by your direct supervisor/manager
CORE COMPETENCIES
? Excellent verbal, written and interpersonal communication skills to interact with team
members, senior support personnel, high level personnel and customers
? Ability to work independently and as part of a team
? Excellent troubleshooting and creative problem solving skills, know when to act
quickly
? Strong sales aptitude
? Experience with program management and direct marketing
? Must have drive, flexibility, willingness to learn, and sales aptitude
? Ability to organize multiple campaigns simultaneously
? Pleasant speaking voice
? Excellent customer service skills
? Highly motivated, results oriented
? Competitive zeal
? Requires confidence, persistence, and an outgoing personality
? Ability to learn new software quickly and become a power user
? Ability to articulate needs for process improvements
? Other core competencies will be defined by your direct supervisor/manager
WORKING RELATIONSHIPS
? Report to a Director of Marketing Communications
? Work closely with all areas of the company; sales personnel, peer software
engineers, group leads and other employees and departments within the company
? Direct work with prospects, customers and partners3 P a g e
Calabrio, Inc.
Proprietary and Confidential
EDUCATION/EXPERIENCE
? B.A. in business management, marketing or equivalent
? Minimum of 2 years sales and/or telemarketing/telesales experience in a B2B
environment
? Call/contact center industry and/or software experience a plus
BENEFITS
We value our employees? time and efforts. Our commitment to your success is enhanced by our
competitive compensation and extensive benefits package including paid time off, medical,
dental, vision and 401k benefits and future growth opportunities within the company. Plus, we
work to maintain the best possible environment for our employees, where people can learn and
grow with the company. We strive to provide a collaborative, creative environment where each
person feels encouraged to contribute to our processes, decisions, planning and culture.
| Location: | Plymouth, MN United States |
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THIS JOB HAS EXPIRED
Calabrio
Investors: Split Rock PartnersAll Jobs: at Calabrio
| Web Site: | www.calabrio.com |
|---|---|
| Headquarters: | 605 Highway 169 North Minneapolis, MN 55441 United States |
| Industry: | Software |
