Installation and Service Engineer ViewRay
BS EE/ME Engineering preferred
Minimum of 3 to 5 years experience in maintenance and troubleshooting of technical complex systems in a manufacturing related organization.
Requires excellent interpersonal and communications skills as well as good planning and organizing skills.
Attention to detail and ability to follow up is critical.
Has the ability to work flexible hours with considerable amounts of travel.
Ability to work in a time-sensitive, deadline driven environment.
Comfortable using a team approach to problem solving.
Individual must be a motivated self-starter with the ability to work independently and/or in a cross-functional work team environment.
Fluent in English, verbal and written.
Must be able to work around high strength magnets.
Must be able to work around low levels of radiation.
Must be able to lift 70 lbs.
Principal Area of Responsibility
The position is responsible for professionally installing and maintaining Healthcare equipment and maximizing customer satisfaction.
Install Company equipment according standards with respect to quality and installation time as required to meet customer need.
Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by the Company.
Perform corrective maintenance?supported when necessary by tier-2 support helpdesk.
Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
Be aware of customer needs and provide feedback and recommendations to the management and other relevant people within the organization.
Use company property with care to ensure optimal results with minimal operational costs.
Be a professional representative for the Company with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with Company policy and targets.
Responsible for executing service events (maintenance and Installation) in compliance with applicable version of Installation and Service manuals and relevant Company quality standard policies.
Responsible for completeness and accuracy of service records with particular attention to test and inspection results.
Responsible for using appropriate electronic measurement equipment in calibration controlled cycle.
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality and regulatory training in a timely manner.
Use quality tools as a means to drive continuous improvement for cost, quality, customer satisfaction and profitability.
||101 SE Second Place |
Gainesville, FL 32601