Installation Technician LightEdge Solutions
West Des Moines, IA
The Installation Technician with LightEdge Solutions will be responsible for performing onsite work related to new installation of customer services throughout Iowa. This will include working directly with LightEdge Network Architects performing onsite physical hardware installations at customer premise as well as LightEdge Datacenters and Central Offices. The employee must report to our West Des Moines, Iowa office daily.
This role requires the technician to have a basic understanding of all hardware LightEdge delivers service on, how to access that equipment directly while onsite for troubleshooting and be proficient in ALL wiring types and power requirements.
Responsible for installing hardware necessary for installation of new services. This position requires that you be capable of consoling into equipment (various vendors) and being of assistance onsite where necessary. The equipment list includes, but is not limited to: Routers, Switches, Firewalls, Phones, Voice gateways
Must be proficient in ALL wiring types and requirements, such as Ethernet, Phone, T1, CAT5 vs. CAT6, Straighthrough vs. Crossover, etc.
Must have previous experience with circuit extensions, new and existing, as well as troubleshooting ability.
Must be proficient in all power requirements of hardware being installed.
Provide on-site equipment installation and work directly with LightEdge Network Architects on turn up and testing of equipment at customer premise, LightEdge Datacenters, and Central Offices.
Follow Standards and Procedures for specific job assignments
Must be on time for all scheduled daily appointments.
Understand how to work with customer?s onsite, sometimes requiring the ability to communicate difficult/sensitive information tactfully.
Must have good driving record. Technician will use a LightEdge company vehicle to perform all dispatches.
Minimum 40 hours/week required
Travel required within Iowa and occasionally to surrounding states
Scheduled afterhours and weekend installs will occur occasionally and are to be expected in this role.
Other duties as assigned
1-3 years? experience in a telecommunications/IT environment
Basic knowledge of Cisco hardware and understanding on how equipment terminates to circuits and/or other network equipment
Must be proficient in ALL types of wiring and power requirements
Strong troubleshooting and problem solving skills
Excellent written and verbal skills
Must be analytical and detail oriented
Capable of managing multiple projects simultaneously
Ability to multitask and operate with minimal supervision, adjusting priorities accordingly
Ability to maintain professional demeanor under stress
Demonstrated willingness to learn and flexibility to adapt to changes in technology
Excellent communication and interpersonal skills for work in a collaborative team environment
Able to communicate with all levels of personnel within LightEdge as well as our clients
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