Lawton Categories:
Instructional Coach Apangea Learning
THIS JOB HAS EXPIRED
Department: Oklahoma Services TeamType: Full TimeMin. Experience: Experienced
Think Through Math Learning (formerly Apangea Learning) and its flagship product, Think Through Math (TTM) is an innovator of cutting edge personalized tutoring systems that advance the ability of students. We look for individuals who share our passion and who have demonstrated measurable success throughout their careers to join our team. We are interested in people who are passionate about advancing education for our youth.
TTM programs provide one-student-to-one-teacher differentiated instruction through a unique integration of tutoring technology and live, online certified teachers. TTM has both strong technical resources and a content-development prowess that enables it to harness advanced web technologies and offer innovative instruction techniques.
Job Description: Program Manager
TTM is seeking a team player with drive, ambition and self-motivation to meet and exceed educational business objectives. Individuals in this role must live in Oklahoma (preferably in Tulsa or OKC regions), and must have a background in education with teaching experience, preferably in mathematics, as they will have regular interactions with school district administration, teachers and student and will be responsible for building maintaining key relationships and providing education-centered consultation, training and support to help maximize usage and results with their clients. The Program Manager will take a central role in ensuring appropriate implementation of TTM products with emphasis on a positive start-up and ongoing consultative support through critical points during the customer experience. Our goal is to drive product usage, student engagement and increase our customer?s independent ability to facilitate product implementation and then coach them through classroom challenges.
This position will report to the Director of State Programs
Position Requirements:
Must reside in Oklahoma
Education experience as a K-12 classroom teacher or administrator is required
Mathematics education knowlege and experience preferred.
Strong customer service and software implementation experience
Strong organizational skills and ability to follow through on tasks in an environment that requires multi-tasking
Critical thinking and problem-solving skills to meet project requirements and quickly handle client issues
Willingness to take initiative and leadership role in addressing client problems and improving team efficiency
Ability to explain complex concepts clearly in written and verbal communications to clients
Excellent organization, time management, and prioritization skills
Willingness to travel throughout the school year up to 30%
Job Objectives:
Supports TTM?s customer services, sales and business operations efforts including:
Build positive client relationships throughout the state department and school districts
Ensure top tier customer service and quality operations
Maintain a consultative approach to training and product implementation
Provide ongoing assessment of program fidelity as well as the professional development and training necessary to successfully implement the program
Update the client database (Salesforce) on a daily basis and communicates effectively to collaborative team members
Work collaboratively with sales, education and technology teams to manage customer interaction and expectations
Foster an environment of partnership and collaboration and communication with key stakeholders
Job Responsibilities:
Training and Customer Support Tasks:
Plan, schedule and facilitate onsite and web-based training and coaching to teachers, students and administrators
Independently manage, maintain and participate with customers and team members to assure successful implementation
Utilize current research and educational knowledge to assess needs, develop and articulate goals (vision) and to write implementation and key benchmark plans
Understand and monitor account expectations and program design needs: create training plan, solve problems and manage progress
Maximize customer satisfaction through excellence in implementation services with minimal complaints
Manage customer setup to create independent usage by students and teachers during the ?critical? implementation stage
Assemble and distribute customer and account communications: updates, results, problem solving
Assist in training the TTM team on operational compliance and customer services tasks
Provide analysis and recommendations of improvement using data to guide the customer to improve student performance and classroom usage ? linking program to the regular classroom
Monitor, review and send monthly, semester and renewal reports with analysis and next steps
Gather data and assess student results; create reporting and communication to accounts
Report product challenges and solutions to TTM management
Audit product changes and improvements to maintain constant baseline, proactively communicating a consistent message to customers
Willingness to travel. (Position may require travel up to 30% of the time and may require overnight stays)
Attend educational and trade shows to support business growth and increase branding on an as needed basis
Build relationships and be able to demonstrate value-added at both the school and district administrative levels.
Employee Behaviors:
Accomplishes organization goals by accepting ownership, execution on new and different requests, and exploring opportunities to add value.
Promotes a professional appearance
Effectively manages time and activities
Avoids procrastination and takes proper initiative
Attentive to detail and is highly organized
Develops and maintains a network of resources
Maintains professional communication
Excels with interpersonal relationships - internally and externally
Takes responsibility and accountability for problem resolution
Ensures all job assignments are completed correctly and timely
Supports teamwork by helping others
Supports change throughout the organization
Works to support other departments in attaining their goals
Actively seeks better ways or building interdepartmental communication
Learns and incorporates new products and procedures quickly
| Location: | Lawton, OK United States |
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THIS JOB HAS EXPIRED
Apangea Learning
Investors: New Markets Venture PartnersAll Jobs: at Apangea Learning
| Web Site: | www.apangea.com |
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| Headquarters: | 925 Liberty Avenue 3rd Floor Pittsburgh, PA 15222 United States |
| Industry: | Software |
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