Intake Specialist Cypress Care
THIS JOB HAS EXPIRED Objective/Purpose:
Assist patients, adjusters, nurse case managers, and vendors with the processing of Specialty Health orders, providing answers to inquiries and routing calls to appropriate individuals while providing consistently exceptional customer service.
Essential Duties and Responsibilities:
Review and process incoming referrals/correspondence via email, phone and fax.
Answer incoming calls from a queue
Enter new orders into claims management system
Keep accurate patient notes in claims management system
Provide the status of orders
Contact adjusters for patient updates
Contact nurse case managers or adjusters for authorization
Assist adjusters with any questions regarding patient orders and/or files
Stay current on ALL Cypress Care policies, procedures and applications
Assist other departments with various data related tasks
Other tasks as directed by the Company
High School Diploma or GED
2+ years in a customer service position preferred
1+ year of healthcare experience and/or classroom training
Proficient in Microsoft Office, including Word, Excel, Project, and Outlook
Energetic and self motivated
Attention to detail and accuracy
Exceptional communication skills are required, both written and oral.
||Duluth, GA |
THIS JOB HAS EXPIRED