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Integration Consultant Bomgar
Position Summary: The Integration Consultant is responsible for developing, maintaining, documenting, installing, and supporting integrations related to Bomgar?s product. Exercising discretion and independent judgment is expected. This position combines the roles of both project management and software developer.Responsibilities and Essential Functions
Responsible for maintaining the current integrations, developing enhancements to these and future integrations.
Ensure that, as Bomgar and selected 3rd party vendors develop new releases, the integrations continue to operate.
Develop new integrations to other ticketing systems.
Develop other generic integrations or enhancements related to the Bomgar product.
Serve as subject matter expert regarding questions related to work done by the integration group.
Support and fix bugs related to any asset or other work developed by the group.
Work with sales to position and sell integration and other custom development services.
Implement the developed integrations at customer sites, either remotely or onsite, if required, to ensure an operational integration.
Expect to travel 10% of the time.
Assist the delivery of services by 3rd parties where required.
Help Customer Service management to grow the integration line of business through creativity and positive customer service
Education / Experience Requirements
Bachelor?s degree or equivalent with a minimum of 5 years related development experience.
Experience in designing integration projects.
Proven ability to design/develop applications (or systems) capable of running for long periods of time without manual intervention.
Project management experience with internal projects and projects involving 3rd party vendors.
Experience with documentation hand-off for code and processes.
Experience with code reviews and debugging of vendor developed applications (or systems).
Professional services background preferred.
Programming Languages: Java, JavaScript, HTML, PHP
Databases: SQL Experience with MySQL, Microsoft SQL Server Preferred
iOS / Android (Preferred)
Work Skills
Excellent interpersonal and written communication skills.
Strong motivation & team orientation.
Security-minded
Strong creativity in design
Ability to lead and support
Professional demeanor
Willingness to support and adhere to the company?s Core Values. (http://www.bomgar.com/values.htm)
| Location: | 578 Highland Colony Parkway Paragon Centre, Suite 300 Ridgeland, MS 39157 United States |
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Bomgar
Bomgar is a solution for virtualizing support staff. We help you overcome access barriers and replace ineffective support methods through support virtualization.Investors: G-51 Capital
All Jobs: at Bomgar
| Web Site: | www.bomgar.com |
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| Headquarters: | 578 Highland Colony Parkway Paragon Centre, Suite 300 Ridgeland, MS 39157 United States |
| 2003 | |
| Industry: | Software |
| Bomgar's mission is to change the way work is done. We work to free the tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support. How do we do this Through support virtualization. Support virtualization makes support more responsive, efficient and secure by removing the geographical and technological barriers between customers and those supporting them. Virtualizing support with Bomgar helps your company respond faster, distribute specialists more evenly, increase the productivity of current staff, and resolve incidents more cost-effectively. With Bomgar, support becomes a shared virtual resource. |
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