Integration Consultant Innovate MS
Description:Position Summary: The Integration Consultant is responsible for developing, maintaining, documenting, installing, and supporting integrations related to Bomgar?s product. Exercising discretion and independent judgment is expected. This position combines the roles of both project management and software developer.
Responsibilities and Essential Functions
Responsible for maintaining the current integrations, developing enhancements to these and future integrations.
Ensure that, as Bomgar and selected 3rd party vendors develop new releases, the integrations continue to operate.
Develop new integrations to other ticketing systems.
Develop other generic integrations or enhancements related to the Bomgar product.
Serve as subject matter expert regarding questions related to work done by the integration group.
Support and fix bugs related to any asset or other work developed by the group.
Work with sales to position and sell integration and other custom development services.
Implement the developed integrations at customer sites, either remotely or onsite, if required, to ensure an operational integration.
Expect to travel 10% of the time.
Assist the delivery of services by 3rd parties where required.
Help Customer Service management to grow the integration line of business through creativity and positive customer service
Education / Experience Requirements
Bachelor?s degree or equivalent with a minimum of 5 years related development experience.
Experience in designing integration projects.
Proven ability to design/develop applications (or systems) capable of running for long periods of time without manual intervention.
Project management experience with internal projects and projects involving 3rd party vendors.
Experience with documentation hand-off for code and processes.
Experience with code reviews and debugging of vendor developed applications (or systems).
Professional services background preferred.
Databases: SQL Experience with MySQL, Microsoft SQL Server Preferred
iOS / Android (Preferred)
Excellent interpersonal and written communication skills.
Strong motivation & team orientation.
Strong creativity in design
Ability to lead and support
Willingness to support and adhere to the company?s Core Values. (http://www.bomgar.com/values.htm)
||Ridgeland, MS |