Integration Support Analyst Intacct
Position OverviewIntacct makes small and midsized businesses (SMBs) and CPA firms more productive and improves company performance by providing award winning cloud computing financial management and accounting applications. We are the preferred provider of financial applications for AICPA (the trade association of the accounting profession) and focus only on one thing ? delivering the most comprehensive cloud financial management system to over 7,300 organizations from startups to public companies. Hundreds of leading CPA firms and Value Added Resellers offer Intacct to their clients. As the fastest growing leader in this space with a strong focus on customer satisfaction, we value the individuality, ingenuity and originality each employee contributes. The talent and drive of our employees is a key to our continued success.
Intacct?s been named a ?Bay Area Top Workplace? four years in a row and ?Best Place to Work? in the Bay Area, with our CEO earning the honor of ?Highest Rated CEO? in 2014. Intacct is seeking top talent, motivated to help businesses and CPA firms achieve their business goals. Intacct looks forward to talking with you about being a part of our success.
?It is incredibly gratifying to be a part of an organization where everyone is committed to the success of our customers, our partners, and our fellow workers. We are honored to be recognized for the fourth year as one of the Top Workplaces in the Bay Area and are committed to fostering an environment where employees feel valued and part of a great team. This award, and our rapid growth, is reflective of each individual?s dedication at Intacct and our overall commitment to excellence.?
- Robert Reid, CEO
The Integration Support Specialist will provide support for integrations between Intacct and 3rd party applications, including our MarketPlace Partners, SalesForce.com, Avatax, Bill.com, Single Sign On and more. In addition, the Integration Support Specialist will provide support for Intacct Web Services and platform development. In this highly visible customer facing role, the candidate will be an experienced support engineer who will leverage their technical and support expertise to work with clients and with internal teams in complex situations.
Responsibilities?Respond to customer inquiries via live help (Chat), online customer portal, and phone
?Daily Case Management, which includes
?Maintaining, updating and prioritizing to meet the published customer SLA?s
?Logging cases with accurate information to provide a full record of activities
?Coordinating resolution with counterparts in Intacct and our 3rd party Partners
?Manage case transfers and hand off?s smoothly and seamlessly
?The Integration Support Specialist will be responsible for supporting external customers and developers relating to:
?Triage custom and standard integrations using the Intacct Web Services API?s
?Supporting Intacct Integrations with third party applications
?Intacct Customization Service with Microsoft Word merge fields, Smart Events, Smart Rules and custom Ad-Hoc reporting
?The successful candidate should have a passion for delivering exceptional service, and a track record delivering in a technical support role.
?Contribute to the development of internal knowledge base and customer solution portal.
?When applicable, providing 24 X 7 support coverage on a rotating basis
?May require working off standard hours due to manager requests, or system down calls to ensure timely support.
Requirements?Bachelor's degree in Business Administration, Accounting, Management Information System or equivalent experience
?The ideal candidate will have 2 to 3 years of experience working with web-based programming languages (PHP, Python, Perl, XML).
?Excellent understanding of integration techniques between systems using XML is required.
?Hands-on experience with applications such as SalesForce.com, Avatax, Bill.com or Single Sign On is a strong plus
?An understanding and exposure to standard accounting modules (Accounts Receivable, Accounts Payable, General Ledger, and Invoicing) is highly beneficial.
?Strong analytical, problem solving skills with critical thinking skills who can identify root causes and solve difficult problems.
?Strong organizational skills with the ability to multi-task in a fast paced environment
?Highly enthusiastic, positive-minded, customer focused, service-orientated
?Excellent English language written and verbal communication skills, including clear speaking voice and good use of grammar
?Proven success in a team environment and collaborating across teams
?Demonstrated understanding of internet technologies including knowledge of web browsers, internet security settings, and common problems associated with both
?Past experience working with and building a knowledge base are very helpful.
Intacct Corporation is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as Intacct Corporation does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.
Job TypeFull-Time, Regular
Job CategoryCustomer Support
LocationSan Jose, CA
||125 South Market Street |
San Jose, CA 95113