Internal Acceptance Test Manager Revionics
THIS JOB HAS EXPIRED Objective:
Revionics is looking for an individual to be responsible for building on our reputation of outstanding service. You will be responsible for providing a high level of customer support as well as manage product acceptance testing. Knowledge of principles and process for providing exceptional customer service is required. Responsibilities will include needs assessment, meeting quality standards for service and evaluation of customer satisfaction. The individual will be responsible for mentoring and advising the team on best practices in managing the testing operations and will work with select Revionics customers to define a comprehensive IAT program
Revionics delivers the industry?s most powerful End-to-End Merchandise Optimization solution, enabling retailers of all sizes to execute a fact-based Omni-channel merchandising strategy utilizing the most comprehensive set of shopper demand signals to enhance financial performance with improved customer satisfaction. Revionics? solutions leverage advanced predictive analytics and demand-based science to ensure retailers have the right product, price, promotion, placement and space allocation for optimal results across all touch points in the Omni-channel shopping episode ? online, in-store, social and mobile. Offered on a scalable, high performance Cloud-based SaaS platform, these solutions future-proof retailers from Big Data/Fast Data challenges, while providing speed-to-ROI. Over 33,000 retail locations and $140+B in annual revenue across grocery, drug, building materials, convenience, general merchandise, discount, sporting goods stores and eCommerce sites optimize with Revionics? solutions. Revionics has been recognized as a 2012 Deloitte Technology Fast 500?, Red Herring Top 100 Global, Red Herring Top 100 Americas and JMP Securities? Hot 100 Software Company. For more information, please visit www.revionics.com.
Roles and Responsibilities:
This individual will be interacting directly with the CEO. Candidates must be highly organized, a self-starter, and professional in appearance and communication skills. They must have strong execution experience and have worked in a fast paced, deadline driven environment. The successful candidate will help create presentations, schedule meetings, coordinate logistics and will work cross-functionally to drive results. The candidate must have excellent interpersonal skills and must be able to work within a team-oriented culture. Candidates must be able to interface with senior executives from other organizations and board members in a manner reflective of the CEO?s position.
? Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
? Responsible for mentoring and advising the team on best practices in managing the testing operations, and work with select Revionics customers to define a comprehensive IAT program
? Provide training to clients in the use of system and applications.
? Drive root cause analysis and corrective actions on quality issues.
? Assist product support with analysis and verification of software anomalies as reported by customers, to determine validity
? Obtain general understanding of application utilization related to company offered services.
? Identify and correct or advise, on issues related to application systems.
? Log and report on customer requests and issues using tracking system.
? Perform acceptance testing and report on issues prior to, during and post release.
? 2 years customer support experience
? 4 years QA/Acceptance testing experience in a customer facing role
? Microsoft SQL Server 2005/2008, Microsoft Excel, Microsoft Word
? Knowledge of various Text editors and their functionality
? Experience interpreting design specification documents
? Highly motivated individual with excellent oral, written, and interpersonal communication skills.
? Excellent comprehension skills; ability to see the ?big picture? and determine impact of minor or major software changes
? Highly proficient in the use of SQL queries and/or other relational databases tools.
? Ability to clearly explain ideas and concepts, both orally and in written format, as well as the ability to organize information logically and effectively.
? Strong deductive reasoning, extreme attention to detail, persistence, patience and creativity.
? The ability to multi-task and learn quickly in a fast-paced environment.
? Superb organization and time management
? Experience with XML, SQL, Informatica, FTP and Databases
? Grocery Store Back Office Systems
? Scripting experience/skills
? Data reporting and storage techniques
? Work independently and efficiently to meet deadlines.
? Promptly answer support related email, phone calls and other electronic communications.
? Self motivated, detail-oriented and organized.
? Experience with hardware and software issues.
||Sacramento, CA |
THIS JOB HAS EXPIRED