Internal Operations Engineer Etsy
THIS JOB HAS EXPIRED The Internal Operations Engineer will work with the Helpdesk Team to streamline and automate tools to support Etsy Admin experience. We are seeking a strong IT Engineer for Internal Operations with experience on Mac platforms to join our Helpdesk Team. If you are resourceful, like working with other smart folks, and have previous experience in supporting several hundred users, we would love to hear from you. This full-time position is based in Brooklyn, NY.
About the Team
The Helpdesk Team provides support (hardware and software) to our employees, both in local and remote locations. This opportunity will allow you to have a direct impact on the vision and direction of the Helpdesk Team.
About the Job
The Helpdesk Team is vital to keeping every other team in the office running smoothly. Our company is growing rapidly, and we?re looking to add a teammate who can help us automate many of our configuration tasks (especially when it comes to machine builds, software updates, and software deployments).
Participate in and oversee the Helpdesk
Mentor other technicians in technical skills and service delivery
Participate in the hiring process to grow the team
Work on plans to develop and evolve the team and its processes to continually improve and enhance the customer experience
Troubleshoot hardware and software and deliver top-notch support to employees
Develop and implement training programs to increase technical awareness and knowledge transfer to the company as a whole
Our Helpdesk Engineers are smart, savvy, collected, and committed to creating the best possible experience for our employees.
You will be successful in this role if you:
Have a solid understanding of Mac OS X
Have top-notch troubleshooting skills and a diagnostic intuition
Have extensive experience in Automation, Casper Suite/JAMF/CHEF/Puppet management software
Have some scripting experience (Ruby, Python, Bash, etc.)
Have a constant drive to improve the support experience of our employees and our internal processes: "How can I make things better?"
Have initiative and problem solving skills: If you don?t know how to do something you consider it a challenge to try to figure it out for yourself.
Have the ability to balance and prioritize multiple projects and remain calm under pressure
Have extensive Networking experience, including roll-out and troubleshooting
You have Systems/ Server Admin experience
If you're interested in joining the team at Etsy, please send a cover letter along with your resume telling us what inspires you about Etsy and why you think you are perfect for the team (resumes without a cover letter will not be considered). If you contribute to an open source project, write a blog, or practice another craft besides software engineering, that means something to us, we?d love to hear about it when you write!
||325 Gold Street |
Brooklyn, NY 11201
THIS JOB HAS EXPIRED