Dublin Categories:
International IT and Network Support HubSpot
THIS JOB HAS EXPIRED
Role Description
-Provide first line response for users requiring assistance with information technology Issues and problems.
-Telephone support;
-Tracking issues to resolution.
-Software support for over 80 applications;
-Respond to requests for technical assistance by phone, email, in person and logging the issue in a help desk management system.
-Solving issues for computers both PC and Mac
-Working in a Windows server, Active Directory environment
-Escalate more involved problems to the appropriate teams
-Ensure relevant documentation is maintained;
-Liaise with third party vendors.
-Represent the IT department in a positive, and energetic way
Skills
Although this position usually covers a broad scope of technologies such as password resets, Microsoft Windows issues, Mac issues, assistance with email software, or assistance with cloud based solutions (Gmail, user level backup, GotoMeeting, etc.), the depth of knowledge required is vast and can be learned. IT staff must display endless patience, great manner, and be helpful by nature. Entry level job candidates wanting to enter this field may develop their skills in the following areas.
- Knowledge of operating systems such as Windows 7 (most common) and OS X.
- Knowledge of email software, Internet browsers, and common applications such as Microsoft Office.
- Excellent oral and written communication skills and manner.
- Cisco phone system and switching
Key Requirements:
A minimum of 2 year's practical experience providing support for Microsoft PC's in an Active Directory environment. This should include:
- IT or related degree;
- PC building & troubleshooting;
- Some networking experience would be an advantage
- Excellent telephone and communication skills; Good team working capability;
- Dedicated and flexible work attitude.
- Eagerness to learn
Benefits
- Competitive Salary
- Pre IPO stock
- Health Insurance
- 25 Day Holiday Policy
- Exposure to a variety of Corporate IT systems and bleeding edge technology
| Location: | Dublin Ireland |
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THIS JOB HAS EXPIRED
HubSpot
Investors: Matrix Partners, Scale Venture PartnersAll Jobs: at HubSpot
| Web Site: | www.hubspot.com |
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| Headquarters: | One Broadway 14th Floor Cambridge, MA 02142 United States |
| Industry: | Software |
