Investor Resolution Specialist EverBank Financial
THIS JOB HAS EXPIRED We are delighted that you have chosen to explore the career opportunities available with EverBank!
The Investor Relations Team is responsible for: resolving pre purchase loan issues to complete the loan sale and resolve post purchase issues to prevent repurchase of the loan.
? Responsible for obtaining suspense notifications from the investor and posting to our operating system within specified timeframe
? Responsible for resolving data and document related issues identified by the potential purchase investor within stated timeframes
? Responsible for obtaining final funding for all suspense complete loans within stated timeframes
? Reduce risk exposure associated with loan rejection through the proper escalation of issues
? Responsible for resolving post-funding issues identified by the final purchase investor within stated timeframes to eliminate the risk exposure for re-purchase
? Responsible for providing the purchase investor any requested documentation related to the trade contract
? Responsible for coordinating the notification to production branch management, closing agents, Secondary Marketing, and department management related to the resolution of work assignments
? Reduce branch involvement for the resolution of suspense issues through applying and expanding knowledge of resolution processes
? Responsible for the accurate and detailed tracking of the loan resolution process
? Perform at a level that meets or exceeds production capacity requirements and for the timely resolution of issues based on critical measures
? Employee must demonstrate an understanding of the sensitive and confidential nature of the information they work with in this position and must adhere to professional ethical standards.
Minimum Qualifications (Knowledge, Skills and Abilities)
? Knowledge of Collateral Documents including: CEMA, Coop, ARM, HELOC, and Second Mortgage
? Knowledge of Regulatory Documents including: Right to Cancel, Truth-in-Lending, and HUD1
? Knowledge of Underwriting including: Assets, DU, LP, FICO, 1003?s, 1008?s, and appraisals
? Knowledge of Closing including: Escrow balances, Payment Letters, and closing instructions
? Self Finisher who can work with minimum supervision
? Must be able to work in a fast paced high volume work environment
? Must be flexible and able to change focus on a moments notice
? Must have a sense of urgency
? Strong organizational skills
? Excellent written and verbal communication skills
? Team player
? Focused on quality
? Attention to detail
Training and Experience
? 3 Years Mortgage Banking experience with a minimum of 2 year processing and/or 1 year underwriting experience
? Certified Credit Associate program certificate or equivalent preferred
? One year customer service or collections experience preferably within a phone center environment
? Proficiency using MS Office applications
? High School degree or equivalent
Pre-Employment Screening Includes:
? Credit Check
? Criminal Background Check
? Drug Screen ? after offer of employment is extended and before start date
? Past Employment Verification
? Social Security Verification
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Please be sure to mark our "careers" page as a favorite place on your computer and visit often. We update it any time a position opens or closes, meaning that it is updated most weekdays.
EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, genetic information, veteran?s status, or status as a disabled veteran or veteran of the Vietnam era.
EverBank is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at EverBank via e-mail, the Internet, or directly to hiring managers at EverBank in any form without valid written search agreement executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of EverBank, and no fee will be paid in the event the candidate is hired by EverBank as a result of the referral or through other means.
||8100 Nations Way |
Jacksonville, FL 32256
THIS JOB HAS EXPIRED