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IT CLIENT SUPPORT MANAGER - WMS New Breed Logistics
THIS JOB HAS EXPIRED
Salary Class: SalariedPay Rate: DOE
JOB DESCRIPTION
Summary of Functions:
Manages a team of Business Analysts focused on the information technology requirements of New Breed?s clients Responsibilities include project management, system implementation, and ongoing client relationship management as well as business development.
MAJOR DUTIES AND RESPONSIBILITIES:
Serves as project manager for system implementations, upgrades and support
Defines business problems and their system solutions including analysis of alternatives and ROI
Plans schedules, manages budgets, interfaces with users, develops implementation plan documents, manages implementations, configures systems, trains users, and provides post-implementation support
Provides customer support management for internal and external clients according to New Breed?s customer management process
Determines new business opportunities with existing clients and develops proposals for additional services
Participates in New Breed?s business development process to analyze client requirements, develop proposals, develop cost estimates, and present New Breed capabilities and solutions to client prospects
Writes information technology statement of work (SOW) in support of contract development
Participates in overall contract / SOW review
Performs all functions in accordance with TSG and New Breed business practices and procedures
Performs functions of Business Analyst and Sr. Systems Analyst as needed
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Seven years experience minimum, with Warehouse Management Systems development and implementation
Project management of large cross functional implementations
Proven use of formal project management practices
Expertise in supply chain management, warehousing, and distribution
Implementation and support experience with web-based applications, such as EXceed 4000, order management applications, LPS 2000, ConnectShip, ChainLink, i2?s transportation suite, and Logility Voyager
Experience using formal systems development methodologies
Thorough understanding of current information systems technologies such as client/server, relational databases, web-based systems, and object oriented design
Excellent planning, client support, communication and organization skills
Prior staff management experience
BS/BA degree required. Master?s degree preferred.
PHYSICAL REQUIREMENTS:
Ability to travel (estimated 50%)
Ability to work extended hours to achieve business / project objectives
Ability to respond to ?on call" issues outside of scheduled work hours
| Location: | High Point, NC United States |
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THIS JOB HAS EXPIRED
New Breed Logistics
Investors: Warburg PincusAll Jobs: at New Breed Logistics
| Web Site: | www.newbreed.com |
|---|---|
| Headquarters: | 00000 United States |
| Industry: | Business Products and Services |
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