IT Desktop Support Specialist Shazam
THIS JOB HAS EXPIRED Shazam connects more than 275 million people in over 200 countries to the music, TV shows and brands they love. Every week another 1.5 million curious people embrace Shazam. All this makes us the world?s leading media discovery company. It is an amazing app, available now on all major app stores and platforms.
We are headquartered in London and Menlo Park and have offices in New York, Los Angeles, Chicago, Seoul and Sydney.
We are looking for an IT Desktop Support Specialist to be on the front line in our Menlo Park office as well as supporting a global user base who are having technical issues with their Windows, Mac and Unix desktops and laptops. This person will work closely with the IT support team in London to ensure a consistent level of service is provided in all Shazam offices.
The applicant will have an aptitude for working with computers and applications in order to undertake analysis, diagnosis and resolve staff problems. The applicant must also have an understanding of how to provide excellent customer service. It is important that this person is passionate about IT, independent and driven.
The key responsibilities:
To manage and take full responsibility for tickets in the Service Desk ticketing system as well as resolving these in a timely manner
Providing technical support to all users onsite and remotely within defined timescales
Supporting a wide range of Windows, Unix and Mac desktops and laptops
Manage the starters/leavers/movers process function from IT ensuring a positive impression for new staff
Ensure IT equipment is stocked to accommodate business/customer requirements
Work with the London team to identify and correct areas within IT where there is opportunity for service improvement
Participate in project work as defined by the Project Managers
Skills and experience:
Experience in dealing with the demands of a corporate service desk
Strong desktop support experience in providing solutions to customers
Troubleshooting Windows, Unix and Mac environments
PC/laptops builds, rollouts, migrations, fault diagnosis experience
Understanding of networking concepts for both LAN and WAN including TCP/IP, DNS, DHCP
Managing users and groups in Google Apps for Business
Understanding of Active Directory, ability to create and manage users as well as a strong understanding of group policies
Experience with corporate security protocols including system updates, antivirus, threat analysis
Ability to understand customer requirements and converting into actionable tasks
Confident with the ability to effectively communicate to all areas of the business
Customer service focused
Self-motivated with excellent time management skills
Passion for computers and technology
||Menlo Park, CA |
THIS JOB HAS EXPIRED