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IT End User Support (Contract) Bazaarvoice
THIS JOB HAS EXPIRED
About Bazaarvoice:Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We?re looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce
Who We Want:
Customer Service
Serving all employees with an excellent customer manner
Passion for customer care with exceptional follow up and issue ownership.
Helping people find the answer to their question or directing them to the right person
Happy to help anyone and be patient
Responsive to all users
Organized
Documentation
Writing documentation for both end users and support team members
Be able to change documentation to suit and audience
IT Support
Ability to help with common IT issues for Windows 7
Install software, printers
Good at following instructions and procedures
Audio visual systems support and Meeting help (LifeSize)
Answering support tickets from end users
Following detailed processes to answer requests
Account administration, user and group creation
Responsible for repairing computers through Dell and Apple technical support
Deploying and retrieving computer equipment to desks
New Hires and Exits ? preparing and retrieving computer equipment
Skills and Experience Necessary for the Role:
Organized
Enthusiastic and interested about IT
Excel and Office Skills desirable
Excellent written and verbal skills
1-2 years prior helpdesk experience
Experienced in PC support, Mac a bonus
| Location: | 3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States |
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THIS JOB HAS EXPIRED
Bazaarvoice
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures, Battery Ventures, First Round Capital
All Jobs: at Bazaarvoice
| Web Site: | www.bazaarvoice.com |
|---|---|
| Headquarters: | 3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States |
| Employees: | >100 |
| 2005 | |
| Industry: | Software |
| About Bazaarvoice Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences. Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce. |
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