IT - Help Desk Specialist DataDirect Networks
THIS JOB HAS EXPIRED Overview
DataDirect Networks (DDN.com) is a world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high-growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.
We are currently seeking a IT Help Desk Specialist.
The IT Help Desk Specialist will provide desktop and telephony support for all company users and work on resolutions of user problems of high complexity. This role will require the candidate to research, resolve, and respond to user questions and issues in a timely manner as well as work with other IT staff members to complete various infrastructure projects as assigned. We are seeking an individual with a high level of proficiency in computer hardware, software, and phone, with other assigned duties as needed to support the engineers.
Responsibilities for this role include but are not limited to:
Responsible for creating and resolving all help desk trouble tickets in a timely manner from end-users experiencing problems with all computer-related technologies.
Track, follow-up, and communicate to appropriate parties regarding ongoing issues, status and resolution of trouble tickets.
Interview end-users to collect information about problems and lead users through diagnostic procedures to determine source of error.
Troubleshoot and handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems, making repairs and corrections where required.
Educate and instruct end-users on various application and hardware issues and train users in effective use of applications.
Escalate more complex problems and/or outages to the appropriate team members.
Install, maintain, troubleshoot and upgrade computers, monitors and peripheral equipment, as well as configuring operating systems and software.
Patch and/or rewire cables as required for new installations and office reconfigurations.
Responsible for managing daily tape backup rotation, offsite storage, restoration and troubleshooting.
Responsible for administration of security systems.
Responsible for administration of phone and dialer systems.
Responsible for monitoring server health monitoring.
Responsible for Printer support and supplies.
Responsible for tracking all IT equipment; track and decommission obsolete hardware; identify problem equipment and maintain replacement stock.
Responsible for completing higher level projects as assigned.
Qualifications for this role are:
1 years' work experience in all phases of desktop support. A+ certification or equivalent work experience required; Networking experience a plus. Ability to multi-task and prioritize tasks based on urgency. Ability to learn new skills quickly with minimal guidance. Must be able to lift 50 lbs. Must be able to sit for extended periods of time.
DDN Core Characteristics
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.
||9320 Lurline Avenue |
Chatsworth, CA 91311
THIS JOB HAS EXPIRED