IT Help Desk Specialist KEMP Technologies
We require an IT support specialist (Level 1/2) for a short term contract (3-6 months) based in our Yaphank, Long Island office. You will provide support and maintenance of the IT environment by resolving and supporting the internal IT Helpdesk. You will also be responsible for administration and internal support of the Company?s PCs, office printers and related IT Office equipment. Tasks include but are not limited to end user PC support, license tracking, performing PC maintenance, system access, system and domain security configuration, upgrades and configurations.
Provide helpdesk support and resolve problems to the end user?s satisfaction.
Maintain tickets the helpdesk tracking software.
Monitor and respond quickly and effectively to requests received through the IT helpdesk Portal.
Assist with on boarding of new users and removal of termed employees/users.
Ensure each workstation has a working computer, monitor, keyboard, mouse, softphone account, hard phone, hard drive, and any additional specialized equipment.
Install, test and configure new workstations, peripheral equipment and software.
Maintain inventory of all equipment, software and software licenses.
Report issues to IT Management for escalation.
Implement and manage PC setup and deployment for new employees using standard hardware, images and software.
Assign users to proper groups to all production related software packages.
Desired Skills and Experience
Due to the nature of this role you must possess previous commercial experience within a IT Help Desk environment.
Working towards a Bachelor?s Degree in Information Systems, Information Management, Development, Business or related field.
Proficiency with Windows OS.
Excellent troubleshooting, analysis and creative problem-solving abilities.
Positive attitude and strong work ethic.
Ability to multi-task and manage time effectively.
Please note, this role is based in Yaphank, Long Island.
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