IT/HELPDESK SPECIALIST Weblink
We need results-driven people who can make significant impact in a fast-growing and dynamic company full of opportunity and promise. Consider the strength of a new growing employer, one that will highly value your contributions. We are looking for a highly creative and technical individual with dynamic internal technical support experience and who thrives in a challenging, fast-paced environment. Do you have what it takes to become the next member of our team?
The IT Specialist is responsible for a wide array of activities that support the company and its employees with the technology required to conduct business. These activities include the configuration, procurement and installation of user workstations, software infrastructure maintenance, acting as a point of contact in resolving IT issues, managing and configuring the phone system, website maintenance, and training staff in the use of technology and related tools, assisting the IT Department with network related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Purchase, configure, and support user workstations, internal server hardware and software, and networked and standalone printers.Manage all applications and valid licensing, including Microsoft Server 2008, Microsoft Office 2010, Microsoft SQL Server, anti-spam and anti-virus protection, and backup software.Provide helpdesk support to all staff.Manage and install necessary service packs and updates to all server and workstation software.Maintain software and hardware inventory.Set up user accounts, access permissions, and passwords.Undertake routine preventative measures to maintain and monitor network security.Manage customer website domain names and DNS.Maintain the Shoretel phone system.Develop and maintain internal IT policies.
ESSENTIAL EDUCATION, SKILLS, AND ENVIRONMENT
Education and Work Experience
Strong proficiency with Microsoft .Net technologies specifically IISStrong knowledge of Microsoft Server Operating Systems (2000, 2003, 2008, 2012)Strong knowledge of Microsoft SQL Management ServerKnowledge of Microsoft Desktop Operating Systems (XP, Vista, Windows 7, Windows 8)Knowledge of Internet technologies such as HTTP, HTTPS, FTPS and DNSCompetency with Microsoft Windows Office productsStrong technical background and the ability to learn and adapt to new technologiesProven client support skills required in order to maintain and enhance client relationshipsExtremely detail orientedStrong documentation skillsHigh level of initiative and works well in a team environmentExcellent written and oral communication skillsHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal direction
Desired Knowledge and Skills
Strong knowledge of Active DirectoryStrong knowledge of proper backup proceduresExperience with Google Apps for BusinessMicrosoft Certified ProfessionalExperience with ShoreTel phone systemsExperience with anti-spam, anti-virus, and backup software
Work Environment and Physical Demands
General office environment;Some stress possible, as a member of a small department at a growing company;
This role operates under moderate supervision and reports directly to the Chief Technology Officer.
This role operates out of corporate headquarters in Indianapolis, IN.
||Indianapolis, IN |